Associate Director/Director - Professional Services

Responsibilities :

- Take accountability for translating vision to execution with overall responsibility for departmental P&L within a Cost Centre construct.

- Ability to Deliver Managed Services or Outcome based contracts to or exceed contracts to sold margin

- Ability to manage through typical IT industry challenges around resource management while nurturing and retaining high performing teams

- Responsible for delivering solutions in the areas of application integration, workflow, B2B and Portal technology

- Promote the breadth of groups consulting service solutions to increase business opportunity, revenue growth, while achieving high levels of customer satisfaction.

- Implement account expansion programs such as global services Pre-packaged solutions and future programs as they are announced.

- Leverage technical resources to assist in pre-sales activities

- Serve as primary services escalation point for customer and address escalated engagement issues working with client management.

- Develop and deliver pre-sales presentations and proposals.

- Communicate regularly with Sales Management, Regional Director, and Practice Manager as necessary on account status and engagement issues.

- Communicate project status to Client & customer stakeholders. Work closely with the customer on current project activities, establishing continued confidence in Global services and growing the relationship.

- Manage Client, subcontractor and SI resources.

- Mentoring of people reporting to them within group by providing project leadership, knowledge transfer and enabling them to take up higher responsibilities & career advancement.

- Responsible for training needs, performance evaluation and providing career guidance to all the people reporting to them

- Conduct regular reviews of engagements to encourage proactive communication of status, risks and mitigation plans.

- Drive knowledge management and create solution assets that are extendable and maintainable going forward

- Utilize effective engagement of executives, Sales, Engineering, and Product Management to address customer needs

- Managing a team of highly-technical, highly-capable Technical Architects, Project Managers, Consultants and Developers from both the project and career perspectives, recognizing and developing talents; identifying and filling skills gaps, own and driving career plans to help develop a dynamic and responsive team to assist customers in driving value from their IT investments

- Regular client interaction for delivery review and relationship building.

Qualifications/Requirements :

- Bachelor's degree from a recognized university (Preferred : Master's Degree in CS/IT or equivalent)

- 12+ years of IT experience (includes technical consulting and engagement delivery in the software industry)

- Experience with developing project plans to support multi-threaded and event-driven systems design and message-oriented middleware e.g. TIB/Rendezvous, IBM MQ Series, Vitria, BEA Tuxedo/Q.

- Recent experience in technology (IT) delivery in middleware/Integration - preferably last 3-5 yrs.

- Experience of Managed Delivery/Outcome based contracts with SLA/Penalties - at least 3-4 yrs

- Experience with Solutioning of End to end Managed Services to scope/requirements.

- Experience of responding to RFI/RFPs, estimations, etc.

- Must have the ability to work with customers to clearly identify requirements, provide sound planning and technical leadership

- Understand client's business (critical success factors, markets, customers, competition) and set account strategies to compliment the client's goals.

- Must have the ability to effectively scope the work to be accomplished.

- Must have demonstrated ability to manage technical projects, control cost, deliver on schedule and manage customer expectations.

- Demonstrated skills in all phases of the sales process.

- Must have the ability to identify and mitigate areas of risk.

- Ability and willingness to travel as needed, up to 75% of the time

- Able to make recommendations based on client's explicit and implied needs and translates those needs into sales opportunities and proposals.

- Experience with Object Oriented analysis (OOA), design (OOD) and Project Management (OOPM).

- Exceptional communication skills both verbal and written.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.