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05/11 Varsha Ravi
Associate Consultant at WENGER & WATSON INC.

Views:1648 Applications:102 Rec. Actions:Recruiter Actions:49

Associate Director - Customer Service Inbound Sales - eCommerce (9-11 yrs)

Bangalore Job Code: 173949

One of the leading eCommerce companies in India is looking for a Rockstar candidate who can fulfill the following responsibilities.

Responsibility:

- Prime responsibility is to smoothly manage End-to-End Contact Inbound contact centre Operations & optimize contact centre performance.

- Ownership of Day-to-day operations- Sr Managers/Managers to ensure all deliverables are met as per SLA?s.

- Ensure smooth month-end/ Qtr end closing for all processes.

- Work closely with Logistics and Retail Operations Heads in reviewing and optimization of issue resolution flow.

- Responsible for Customer Management, Escalation management - Relationship management with allied business units , providing regular updates.

- Roll-out organizational goals/objectives across the Contact centre operations.

Preferred:

- Graduate / MBA preferred from Tier 1 institutes in India/Abroad

- At least 10 years of extensive experience in leading inbound call centre with large-scale both B2C and B2B service-oriented business handling exposure.

- Industry experience - BPO / Financial Services / Telecom Industry.

You (Must Haves):

- Customer orientations and customer centric experience

- Process Management.

- Experience in contact center operations.

- Strong problem solving, Strategy, Prioritization skills with an eye for detail.

- Ability to come up with lots of ideas and improvements.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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