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05/11 Vaishalli Juneja
IRIS Corporate Solutions at Sr Executive - Talent Acquisition

Views:2554 Applications:171 Rec. Actions:Recruiter Actions:1

Associate Director - Customer Service Inbound Sales - eCommerce (8-15 yrs)

Bangalore Job Code: 173777

Hiring for a leading client into eCommerce

Position title: Associate Director- Customer Service Inbound Sales

Location: Bangalore

Package upto 32 LPA

Responsibilities:

- Prime responsibility is to smoothly manage End-to-End Contact Inbound Sales contact centre Operations & optimize contact centre performance.

- Ownership of Day-to-day operations- Sr Managers/Managers to ensure all deliverables are met as per SLAs.

- Weekly process reviews with team.

- Monthly/weekly review with Management team

- Customer Management, Escalation management - Relationship management with allied business units , providing regular updates,

- Ensure smooth month-end/ Qtr end closing for all processes.

- Ensure strong review mechanism at all critical activities/reconciliations/reports before final submissions of numbers to client.

- Excellent People management

- Roll-out organizational goals/objectives across the Contact centre operations.

- Half yearly/ Annual completion of appraisals /PDP for the BU.

- R&R - Ensure reward and recognition programs. Maintaining budget allocations according to organizational overall budget.

- Work closely with Logistics and Retail Operations Heads in reviewing and optimization of issue resolution flow.

- Work closely with HR and Operational excellence teams for design of org structure with respect to Customer Service.

Vaishalli
Senior Executive(Talent Acquisition)
Iris corporate solution
Contact no 01244402427

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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