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Recruitment consultant at Xpert Conexions
Views:3163 Applications:69 Rec. Actions:Recruiter Actions:8
Assistant Vice President - Technical Support - BPO (12-20 yrs)
Industry preferred : BPO
Position : Technical Support
Level : AVP
Domain/Vertical : Technical Support/Mfg & Hi Tech
Shift : 24- 7
Location : Belapur(Mumbai)
Job Description :
- Lead the site for service delivery perspective and meet goals for all processes in the site deliver as per client contract (CPM) as well as operating plan (Top line & bottom line)
- Focus on maximizing Customer Experience while optimizing costs
- Contribute to the development of short and long term strategic business goals
- Retaining talents and enhance employee satisfaction for the aligned business
- Develop leadership pipeline to meet short & long-term business goals.
- Create appropriate servicing and retention strategies for customers
- Ensure systems development integration with strategy
- Provide functional support and direction to the Managers and Team leaders on customer support needs
- Monitor the performance of the 2nd & 1st line supervisors and coach them, if required
- Assist with training and identify training needs within the group
- Mentor and assist Managers/Senior Managers
- Liaison with other support functions of the company affecting customer support
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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