Assistant Vice President/Leader - Card Operations - Voice Process - BPO

- The Leader would be responsible for ensuring the operations are carried out as per the required SLAs, interact with the customer and plan completion of the project

- The Business Leader will be a key member of the team responsible for the execution & management of Operations and for providing subject matter expertise and oversight for one or more lines of business for the client.

- Manages overall P&L for the account(s) from an overall delivery perspective and drives cost optimization initiatives

- Manage distributed and large delivery teams across BCM service-lines/projects across Geos

- Focus on the client's business problems - The ability to understand the client's broader business context and problems - ability to engage with client stakeholders and lead engagement governance

- Provide thought leadership and contribute to Customer Engagement strategy.

- Work with the sales team and drives sales support & solutioning.

- The incumbent will have a proven track record of success and a distinguished career driving relationships, roadmap development, delivery/account management and deployment of large scale and high quality technology solutions in Outsourcing service in BCM

- Ability to manage globally distributed and large delivery teams across multiple programs/projects covering various Customer Geos

- A proven track record with at least 10 + years of relevant US - UK banking /card operation experience.

- Experience and knowledge of banking regulatory requirements relevant to UK/US/Intl markets is essential

- Experience with Continuous Improvement Programs and/or reengineering.

- Managing teams in a BPO environment with Voice BPO background and managed multiple lines of business, E.g.- CRM, Collections Fraud prevention etc.

- A successful track record exemplifying his/her consistency in delivering results.

- Proven ability in Account Planning and Governance.

- Strong business acumen and partnership skills.

- Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities

Preferable from Banking Domain