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21/02 Srikanth Sampath
Talent Consultant at ABC Consultants

Views:8763 Applications:159 Rec. Actions:Recruiter Actions:11

Assistant Vice President/Leader - Card Operations - Voice Process - BPO (12-18 yrs)

Bangalore Job Code: 424305

- The Leader would be responsible for ensuring the operations are carried out as per the required SLAs, interact with the customer and plan completion of the project

- The Business Leader will be a key member of the team responsible for the execution & management of Operations and for providing subject matter expertise and oversight for one or more lines of business for the client.

- Manages overall P&L for the account(s) from an overall delivery perspective and drives cost optimization initiatives

- Manage distributed and large delivery teams across BCM service-lines/projects across Geos

- Focus on the client's business problems - The ability to understand the client's broader business context and problems - ability to engage with client stakeholders and lead engagement governance

- Provide thought leadership and contribute to Customer Engagement strategy.

- Work with the sales team and drives sales support & solutioning.

- The incumbent will have a proven track record of success and a distinguished career driving relationships, roadmap development, delivery/account management and deployment of large scale and high quality technology solutions in Outsourcing service in BCM

- Ability to manage globally distributed and large delivery teams across multiple programs/projects covering various Customer Geos

- A proven track record with at least 10 + years of relevant US - UK banking /card operation experience.

- Experience and knowledge of banking regulatory requirements relevant to UK/US/Intl markets is essential

- Experience with Continuous Improvement Programs and/or reengineering.

- Managing teams in a BPO environment with Voice BPO background and managed multiple lines of business, E.g.- CRM, Collections Fraud prevention etc.

- A successful track record exemplifying his/her consistency in delivering results.

- Proven ability in Account Planning and Governance.

- Strong business acumen and partnership skills.

- Effective communicator, Proactive planner with strong analytical, problem solving and organizational abilities

Preferable from Banking Domain

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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