Assistant Vice President - HR Operations - BFSI/BPO/KPO

We have an urgent opening with a client for the captioned role in Pune.

Responsibilitie s:

- Open cases for all inquiries and requests.

- Answer process / policy/ procedure questions and Provides HR information.

- Take ownership of caller queries and information request fulfillment within Tier 1 service parameters.

- Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols.

- Meet service level response commitments for inquiries

- Co-ordinate with HRBPs and other requestors globally to provide status on follow-through of delegated information requests

- Escalate systems / workflow performance issues to HR Service Center

- Collaborate with Team Leads and content team

- Collaborate with Team Lead / Operations Manager to review requests trending and develop client service improvement projects (e.g., knowledge base content updates, training/education of end users, improved communications, etc.)

Desired profile :

- Minimum 12 years of proven work experience

- At least 10 years of HRO environment experience

- Exhaustive knowledge of HR systems and databases

- People oriented and results driven

- Ability to architect strategy along with leadership skills.

- Excellent active listening and presentation skills

- Competence to build and effectively manage interpersonal relationships at all levels of the company

- Aptitude for learning

- Should have track record of highlighting and implementing process improvements to increase productivity/efficiency. Six sigma certification would be an added advantage

- Strong analytical approach to solve complex problems, collate data, draw inference and present management with recommendations along with an effective action plan

- Ability to logically prioritize and multitask

- Flexible to working in a high volume and dynamic environment

- Should be comfortable with rotational shift timings

- Oversee and manage a performance appraisal system that drives high performance

In case you wish to explore the opportunity please feel free to call me on 020-65110289.

Reema Maheshwari
Founder & Chief Consultant
Credence HR Services
Visit us : www.credencehrservices.com