- Management of day to day operations and ensure - Working within SOP - Achieving TAT & Quality as per SLA - Timely & accurate Reporting / Management Information analysis - For Clients, Regulators, Stock exchange & Management and other stake holders - Bring industry best practices & Quality initiatives & create a quality culture - Management of Relationships with Clients, Regulators Investors, distributors & Internal Stakeholders. Responsible for following : - Number of Escalations - Client feedback - Prompt qualitative response to query from Client/ Regulator - Manage Dash board of activities in time & take corrective action based on it - Sound concepts in both primary and secondary market operations & reconciliation - Audit of Operations - Internal / External and third party - Updates in Regulations and processes - Periodical updates in regulations, Institute of Company Secretaries and Chartered Accountants, and review the processes - Team Management - Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Provide training and demonstrate leadership skills, Attrition Management - Optimizing Staff cost & Operational costs - Maintenance of target revenue from each client as budgeted for the year - Ensure bills to clients are raised in time & realization of timely payments

Hyderabad

Assistant Vice President/Assistant General Manager - Operations - BPO 

Assistant Vice President/Assistant General Manager - Operations - BPO  ,Job Description for Assistant Vice President/Assistant General Manager - Operations - BPO  in Live Connections in  Hyderabad for (14-24) years of experience. Apply Now!

Job Description for Assistant Vice President/Assistant General Manager - Operations - BPO  in Live Connections in  Hyderabad for (14-24) years of experience. Apply Now!