Assistant Manager/Senior Business Analyst - Fraud Analytics - Consulting Firm

SAS is mandatory

Responsibilities will include:

- Monitor our automated fraud screening application

- Assist in maintaining basic eCommerce duties including chargeback handling and review

- Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction

- Perform manual fraud review in order to detect fraudulent transactions

- Review queued transactions and independently determine if the reviewed transactions are fraudulent or legitimate

- Conduct extensive research to validate purchases

- Independently resolve problems that require in depth investigation and/or research

- Conduct follow-up research on fraudulent transactions

- Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information

- Communicate effectively with the team

Qualifications

Skills/Qualifications :

- Bachelors Degree required

- Strong desire to build a career in the fraud industry

- Excellent organizational, analytical, and critical thinking skills

- Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilizing good judgment and strategic thinking

- Ability to meet deadlines and prioritize deliverables

- Exceptional problem-solving skills

- Previous banking fraud prevention, investigation or fraud prevention experience is a plus

- Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent

- Must possess strong internet research, along with the ability to navigate multiple systems at once

- Demonstrated experience and/or strong working knowledge of SAS, Microsoft Word, Excel, and Outlook

Salary Offered : 5-13 LPA