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Director at People Value Consulting
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Assistant Manager - Operations - BPO (5-10 yrs)
Skill Set: Operations
Designation: AM
Location: Jaipur
Shift: Australian
Job Description:
- Ensure team/process meets or exceeds all team/process metrics & client SLA
- Handling a team comprising of 25-30 agents
- Keep the team focused on the ultimate goal
- Manage the team in a stressful environment
- Manage attrition and employee motivation in his/her team
- Career pathing for direct reports
- Drive employee engagement initiatives
- Lead and motivate staff to deliver customer service excellence
- Monitor performance, coach and develop team members in order to maximize performance.
- Liaise internally and externally with key stakeholders to identify, implement, improve or recommend process improvements
- Resolve escalated issues in a timely and effective manner
- Develop and communicate weekly/monthly dashboards to key stakeholders
Salary Range: 8-10 LPA
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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