Job Title : Transition Manager  Reporting to : Assistant General Manager/ Deputy General Manager - Transition  Role Context  The Transition Asst. Manager/Manager is responsible for executing and implementing complex and comprehensive network solution projects for a line of client processes. Focus on developing and deploying tools/ methods/ best practices to drive seamless transitions from clients to IGS while reducing transition costs and timelines. They act as a liaison between all departments in IGS and the clients to ensure all transition requirements are met.  Role Essentials  Role & Responsibilities:  Routine:  - Liaise with Clients to understand Client needs and map processes  - Travel to client site as and when required  - Ensure clarity on performance standards and SLAs required by the client  - Negotiate with the client on SLAs so as to ensure the quality of deliverables are achievable with respect to timelines & costs and finalize on the same   - Interact with the Operations Head & other key positions to articulate client needs  - Ensure regular interaction with the Technology team to state clear support expectations & information they would require from the client   - Conceptualize a project plan clearly outlining the infrastructure, timelines and phases of the project   - Ensure the accurate replication of all processes   - Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions   - Handhold the process from the time the contract is signed, through the pilot phase, till the process becomes productive  - Ensure during process migration, every phase of the methodology is strictly followed with no omissions  - Conduct regular meetings and review sessions to ensure all concerned parties are informed   - Act as the client contact and maintain a healthy business relationship by answering queries, solving problems and reviewing performance of the process  - Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set  Client Interface:  - Identify process gaps and collaborate with the through the front-end sales/ team/ account managers to formulate solutions.  - Act as an interface between the front-end sales team/ account managers and the Senior Management.  - Provide regular project updates during transition phase  Conflict Resolution:  - Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised.  - Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness  - Need-based escalation of decisions and ensure proper follow-up of the same  Financial:  - Accountable for migration costs and ensure that these are within budget  Essential qualifications  - Graduate from a recognized Institute or University in any discipline   - MBA/ PGDBM from a reputed Institute, Prince Certified, PMI certified  Essential technical and professional skills & knowledge  - Charismatic Personality  - Results / outcome orientated  - People focused  - Excellent written and verbal communication skills  - Exceptional Presentation Skills  - Ability to build strong relationships  - Proficient in MS Office / Visio / Project  Essential experiences:  - 3+ years of Transition experience   - Must have experience in implementation, program management, defining & re-engineering a process and implementing quality initiatives  - Must have handled at least 2-3 transitions independently  - Exposure to Project Management, Technology Design, Client interaction, Technology Transition / Migration  Additional dimensions, KPIs or special features of the role  1. Maintains current knowledge of industry developments, productions and involvement in network communication  2. Record statistics, performance levels and other reports  3. Needs to be flexible to cater to business requirements i.e. Shift timings, Movement across locations etc.  Shalini K Recruitment Team PeopleOCity LLP Speak +91-8828008827 || 022 40020243

Mumbai

Assistant Manager/Manager - Transition - Network Solution Projects 

Assistant Manager/Manager - Transition - Network Solution Projects  ,Job Description for Assistant Manager/Manager - Transition - Network Solution Projects  in PeopleOCity in  Mumbai for (6-15) years of experience. Apply Now!

Job Description for Assistant Manager/Manager - Transition - Network Solution Projects  in PeopleOCity in  Mumbai for (6-15) years of experience. Apply Now!