Job responsibilities  - Conduct Meetings with CXO level & Senior leaders in organization to Capture VOC & key transformation drivers  - Lead engagements across Client's operations to identify process transformation areas for increasing Operational Efficiency, Cost Optimization and Customer Experience  - Plan & Conduct Workshops, Interviews & Floor Walks with process leads, SMEs to understand process & operations  - Understand As-Is Business eco system - Processes, Systems, Business KPIs, Operational Dashboards, OPEX/CAPEX Spends & Revenue  - Identify improvement areas across processes, systems & Network impacting on transformation drivers; leading to significant improvement in Business KPIs  - Perform Gap-Analysis based on eTOM, ITIL & standard industry frameworks across Service Delivery, Service Assurance & Billing  - Drive Transformation initiatives in Managed Services Operations  - Map processes using ARIS, Visio or any other process modelling tool  - Recommend & Implement Telecom Process Best practices  - Build transformation Roadmap & socialize with leadership team within customer organization  - Manage Change & Responsible to Drive Change management  - Define KPI measurement & monitoring framework for E2E Telecom Business Processes i.e. Infrastructure  - Lead Improvement programs in managed services operations by deploying different improvement methodologies like Lean, Six Sigma  - Understanding different data structures/data bases; Drive data measurement & analysis to deliver SLA/KPI performance reports  - Create Case studies of key deliverables  - Build RFPs / RFIs & help build proactively proposal  Work Experience  - 10-12 years of experience in Telecom process consulting, proven track record of working on process transformation programs  - Delivered Process improvement / transformation initiatives across service delivery, service assurance, billing or network rollout processes and managed services operations  - Experience in Delivering Process blueprint / architecture for Greenfield Operators or matured telecom operators  - Experience in building KPI dashboards & SLA Performance report enabling jeopardy management   - Application of eTOM, ITIL & Industry frameworks  - Excellent Understanding of Service Delivery, Service Assurance & billing processes of telecom operator - Enterprise, Wholesale or Retail  - Good understanding of Telecom Wireless & Wireline Product portfolio - Mobile Prepaid, Postpaid, MPLS, ILL, IPVPN, UCC etc.  - Experience in driving data analysis using excel, Minitab (Any other statistical analysis tool) or Microsoft Access  - Excellent presentation skills & communications skills  Education Qualification  - B.E. / B. Tech in Electronics & Telecommunications, Industrial Engineering  - MBA in Operations / Finance (Optional)  - Six sigma Black belt  - ITIL/eTOM certifications  - PMP Certification  - Data Analytics Certification if any

Pune

Assistant Manager/Manager/Senior Manager - Business Excellence & Transformation - Telecom Domain  

Assistant Manager/Manager/Senior Manager - Business Excellence & Transformation - Telecom Domain   ,Job Description for Assistant Manager/Manager/Senior Manager - Business Excellence & Transformation - Telecom Domain   in FirstCall HResource Pvt Ltd in  Pune for (10-15) years of experience. Apply Now!

Job Description for Assistant Manager/Manager/Senior Manager - Business Excellence & Transformation - Telecom Domain   in FirstCall HResource Pvt Ltd in  Pune for (10-15) years of experience. Apply Now!