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Senior Manager - HR & Operations at Red Rock
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Assistant Manager - Learning & Development - Mortgage Services (6-8 yrs)
Learning & Development (L&D) Assistant Manager
About the company: They are the largest independent mortgage loan servicer in the United States and the fifth largest overall mortgage servicer. It is publicly traded (NYSE: OCN) company and is widely recognized in government, industry, community and media circles as a leader in foreclosure prevention, mainly through loan modifications.
Job Title: Learning & Development (L&D) Assistant Manager
Reports To: Manager L&D
Location: Mumbai
Shift: 4 PM-1 AM
Job Purpose:
- To design, deliver, manage and evaluate organizational L&D activities. To provide employees with professional L&D support, guidance and solutions.
Key performance indicators:
- Content Development
- Training Delivery
- Training Effectiveness and ROI
Key Tasks:
- Support the development and implementation of the L&D plans for each role
- Liaise, support and advise L&D activities for stakeholder
- Design and delivery of L&D solutions, ensuring content and delivery meets business objectives.
- Manage L&D administration; tracking L&D requests and activities,monitoring Personal Development plans, course invitations, room bookings, evaluations and ROI
- Co-ordinate, design, deliver and evaluate L&D solutions; facilitate workshops, meetings, learning groups and training courses.
- Identify external vendors and other initiatives to support development activities.
- Coach, advise and/or guide employees on all aspects of L&D activities.
- Promote a positive learning organization and support and Implement changes
- Identify improvements to L&D processes, procedures and systems.
- Manage vendor payments and the learning library
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