One of our reputed and most respected client from Services Sector domain is looking for Assistant Manager / Deputy Manager Quality (Mortgage Loan Processing) :  Principle Responsibilities are listed below :   Process management :  - Proficient in US residential mortgage underwriting, processing or closing (Not Default or Servicing)  - Provide subject matter expertise to the team on FNMA, FHLMC, FHA and VA guidelines  - Act as an interface between onshore and offshore teams  - Conduct sample reviews of the files underwritten by the team on a daily/weekly/monthly basis   - Should be abreast with current US underwriting guidelines, federal and state laws  - Conduct daily and weekly calibration calls as per process requirement  - Actively participate in all client review and internal review calls  - Provide training needs analysis and error trend analysis on error categories and sub categories  Team responsibilities :  - Monitor performance of team and identify training needs  - Organize periodic refresher training for team members   - Effective coaching and counselling to team members  - Provide floor support to the team and resolve process related queries  - Conducts daily team huddles to discuss process related issues  - Govern the error rebuttals to ensure rebuttals are valid  Reporting and Documentation responsibilities :  - Prepare Process Standard Operating procedures and send them for client review on a periodic basis  - Share Daily / Weekly / Monthly Production, SLA, Agent Utilization, Shrinkage, Absenteeism, Attrition and Quality report - agent wise and team wise  - Prepare process specific training plan and training content   - Report daily, weekly and monthly progress of the processes to clients through dashboards  Other responsibilities :  - Weekly team roster, attendance and leave management  - Coordinate and liaison with inter departments for smooth functioning of Quality team  - Implement and act in accordance with the organization's information security policy   - Identify process improvement opportunities and take it to logical closure  - Preparing weekly / monthly dashboards for internal / external reviews  Eligibility Criteria :  Expected Qualification :  - Graduate / Post Graduate  - Medium of education English  Experience :  - Minimum 3 years of team handling experience  - Minimum of 5-7 year residential US mortgage Underwriting  - Should have worked in Conventional and Government loans  - Demonstrated understanding of mortgage life cycle and compliance  - Knowledge of conventional and/or government lending guidelines  - Familiarity with multiple Loan Originating systems  Required Skills :  - Excellent written and verbal communication skills  - Ability to analyze and comprehend complex financial data and provide financial alternatives  - Professional and effective interpersonal skill  - Proficient in MS Office  Behavioral Skills :  - Accurate and thorough  - Meticulous and diligent  - Positive attitude and strong work ethics  - Ability to manage multiple tasks/projects and deadlines simultaneously  - Requires minimal supervision  - Flexible to 24/7 working  - Take ownership of outcomes and ensure success  - Lead by example (capable of doing a team members job in the ideally expected way)  - Carry a highly professional body language and communicate respectfully  - Ability to work beyond the normal schedule hours  Desired Skills :  - Continuous Improvement deployment using Six Sigma methodology in a Mortgage  - Certified or Trained on Lean / Green Belt / Black Belt  - Strong project management skills required  - Strong analytical and problem solving skills  - Ability to direct and influence stakeholders  - Good command on MS Office applications (MS-Excel, MS-Word)  - Problem solving skills and attention to detail  - Ability to multi task, self-starter  Salary range: 8 - 11 LPA

Chennai

Maharashtra

Others

Assistant Manager/Deputy Manager - Quality - Mortgage Loan Processing  

Assistant Manager/Deputy Manager - Quality - Mortgage Loan Processing   ,Job Description for Assistant Manager/Deputy Manager - Quality - Mortgage Loan Processing   in HuQuo in  Chennai Maharashtra Others for (5-7) years of experience. Apply Now!

Job Description for Assistant Manager/Deputy Manager - Quality - Mortgage Loan Processing   in HuQuo in  Chennai Maharashtra Others for (5-7) years of experience. Apply Now!