Job Summary :

- Overseeing the day-to-day activities of the customer service associates, who attend to all routine and non-routine requests via calls, letters and email. Ensuring functions are carried out on behalf of customers in accordance with department and company procedures and regulatory requirements, and in doing so ensuring that the standard terms of service are met. Perform any other duties as delegated by the NCT Head.

Job Duties/ Responsibilities :

This position makes decisions post consulting with their reporting manager. The position makes decisions for cases that fall within a defined framework or decisions that are made basis precedence

35% : Supervise the day-to-day activities of the customer service associates, with respect to the Correspondence function of the department. Activities include servicing investors and branches on requests/queries/grievance, and, in doing so, ensuring that all queries, (Complaints, requests, grievances) are handled in an accurate and timely manner. Timely and accurate update of critical maintenance fields in Desert Rose. To do quality check for bank files. To work on BCP for every activity in Correspondence.

15% :

- Ensure consistent and timely communication with employees of key information. Recruit, train, motivate and manage employees within the Quality Assurance unit of the company.

- Focus on employee development including career planning, succession planning, training, personal development and empowerment

10% : Plan the work for the team and decide allocation of work among the team members.

10% : Periodically monitor quality of responses being sent out to investors and suggest improvements.

10% : Attending and participating in department meetings

10% : Project work, personal development and performance review

10% : Preparation and generation of MIS reports

Requirements :

View some Sample Requirements :

Education And Experience (Years of experience is not applicable for European jobs) :

- Degree, Experience in the financial business and customer service.

- 3-4 years related experience and excellent communication, leadership and technical skills

Licenses And Certifications : NISM certificate

Additional Desirable Qualifications :

- MS Office

- MBA

Knowledge, Skills, And Abilities : Proficiency in data analysis

Problem Solving And Decision Making : Needs to be strong in problem solving and decision making

Supervisory Responsibility : Should Have Handled Teams Size Of 20 To 25

Desired Leadership Skills :

- Approachable

- Provide guidance to the team

- Have good rapport with team members and other departments

Travel Requirements : Open to travel & relocation

Suresh

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.