Role : AGM - UK Insurance (life and pensions)  - Lead UK Life & Pension business with team size of 200+ FTEs  - Oversee day to day operations of the LOB and/or site (line of business)  - Oversee and monitor SLAs to ensure continuous improvement in delivering value  - Ensure no disruption to BAU due to platform migrations and/or business transitions  - Efficiently utilize all available resources in Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders  - Lead initiatives in the team that contributes to long-term operational excellence.   People Management :  - Focus on a high-performing culture, promoting an environment that values strong knowledge, excellent judgment, robust analytical skills, and solid communication skills  - Develop staff that encourages ownership, accountability, risk, creativity, decision making, and results  - Disseminate information regarding decisions, plans, and activities in the account. Encourage participation in decision making  - Creating a knowledge environment in the team to ensure continuous learning and improvement of skills  - Staff retention and managing employee churn  - Performance Appraisals, feedbacks and development plans for the team  - Identification of training needs, plan & drive training for team  - Mentoring team leaders and delivery managers  - Managing and/or driving change.  Client and Stakeholder management :  - Build strong partnerships with Client and all stakeholders  - Regular interactions, effective coordination and influencing end client and stakeholders for the functional areas  - Lead Governance meetings & Operations review with key stakeholders  - Responsible to lead and deliver Customer and Employee Satisfaction  - Manage escalations, breaches, customer complaints and closure with action plans.  Driving improvements :  - Lead implementation of measures for continual enhancement in services, managing cost-effective operations and ensuring adherence to quality monitoring tools and methodologies like LEAN, Six Sigma, etc.  - Deliver FTE saves YOY target by driving - Standardization / Automation / Innovation.  Financial Management :  - Lead & deliver on projects for cost reductions by driving effective seat utilization model, improving team efficiency through improvements and reducing transport no-shows  - Analyzing FTE requirement at regular intervals, forecasting resources as per the volumes, effective utilization of resources by way of cross training and to drive towards efficiency  - Managing employee churn of tenured resources effectively to reduce cost.  Risk & Compliance :  - Ensure Operational Risk and Compliance is in check by putting operational compliance framework along with Risk & Compliance Manager  - Drive compliance towards process, unit, company and regulatory requirements  - Escalation of risks and issues whenever required.  Technical Skills :   - Experience in Insurance (UK Life & Pensions) domain  - Experience of Transition/Knowledge Transfer etc. is desirable  - Good communication and interpersonal skills  - CII Certifications desired (CF1, FA1 & FA2)  - Six Sigma or any other quality/domain certification will be an added asset.

Maharashtra

Assistant General Manager - UK Insurance Operations - Life & Pensions Business 

Assistant General Manager - UK Insurance Operations - Life & Pensions Business  ,Job Description for Assistant General Manager - UK Insurance Operations - Life & Pensions Business  in Golden Opportunities Pvt Ltd in  Maharashtra for (12-19) years of experience. Apply Now!

Job Description for Assistant General Manager - UK Insurance Operations - Life & Pensions Business  in Golden Opportunities Pvt Ltd in  Maharashtra for (12-19) years of experience. Apply Now!