Assistant General Manager - Quality - Black Belt - Travel Process - BPO

We are looking for AGM - Quality ( Travel Process) for a client with a global presence based at New Delhi.

Information :

Location : Okhala / Gurgaon

CTC : Industry

Work experience : 8+ years, DOMESTIC BPO, NON-TELECOM

Role : Team Handling Role

Reporting to : DGM / GM

Experience : Minimum 8 years, Travel process Quality exp mandate

Shift : UK, 5 days week

Certification : Black Belt Certified / Trained

Relocation Expenses involved will not be borne by the client.

Job responsibilities :

1. Will be responsible for delivering on all quality and CSAT metrics

2. Will have to liaise with training, quality, hiring etc to ensure complete involvement in delivering quality

3. Will have to liaise with the client on a daily/weekly/monthly basis

4. Will have to attend MBRs, QBRs

5. Will be responsible for process improvements where quality/CSAT metrics are not meeting goals

6. Will have to build development plans for the quality team

Profile/skills :

- Should have relevant experience in transactional quality and process improvement wsrt quality metrics

- Knowledge of COPC, Six Sigma, Lean desirable

- Great communication skills

- Competencies to checked would be customer focus, learn ability, ability to get work done, good analytical skills (ability to read, interpret data)

If the above profile suits you, kindly forward your updated resume alongwith the below mentioned details :

Current Location :
Open to relocate to NCR :
Total experience :
Exp in Quality in Travel Process ( Yrs & Cos handled in) :
Exp in Transactional Quality :
Black Belt Certification ( Year) :
Current Process (Kindly specify) :
No of BB Quality Projects Completed / Mentored ( SHARE BOTH SEPARATELY ) :
Current Company :
Current Desgn :
Current CTC ( Fixed+ Variable) :
Expected CTC :
Notice Period :

Ruchika Bhardwaj
Team Workoid