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11/07 Dwaipayan Choudhuri
National Practice Lead - Recruitments at Trustklub Consulting

Views:6248 Applications:141 Rec. Actions:Recruiter Actions:73

Assistant General Manager - Business Excellence - Six Sigma Master Black Belt Certified - BPO (8-16 yrs)

Hyderabad Job Code: 470775

We have a position in one of the Leading BPO brand

Position : AGM - Business Excellence

CTC : Negotiable, depending upon last drawn CTC, total experience

JOB DESCRIPTION :

- Manage portfolio of improvement / re-engineering projects for the vertical

- Lead improvement/re-engineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc

- Lead Capability building of the operations/support function teams in improvement methodologies

- Act as Subject Matter Expert for providing analysis support and guiding teams on improvement methodology

- Mentor and lead improvement projects

- Generate business impact through Improvement initiatives.

Educational qualifications :

- Graduate

- Master's in Business Administration or any Post-graduation will be an added advantage.

- Certified Six Sigma Master Black Belt with minimum 3 years of experience in the role of managing projects portfolio

Experience (years) :

- Around 8-16 years, 3-5 years of BPO experience preferably in Healthcare ( preferred not mandatory ).

- Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.

Work experience in MNCs or reputed organizations will be an added advantage.

Desired skill sets :

- Strong analytical skills

- Strong facilitation skills

- Customer facing and interaction abilities.

- Excellent interpersonal and communication skills

- Ability to conduct end to end process mapping and managing process improvement/process re-engineering

- Ability to manage portfolio of improvement/re-engineering projects

- Ability to develop process frameworks

- Sound knowledge of tools/technologies in ITES and support functions

- Work experience as Quality consultants will be an added advantage.

- Ability to train and conduct workshops

- Ability to work across various geographies.

Preferred Industry - IT, ITES, Reputed KPO, Big 4, Telecom, BPO .

Please mention your current CTC and current LOCATION / ADDRESS in resume, In case you want to relocate, please mention reason.

TCPL

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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