AppsTec ERP Solutions - Command Center Lead

Job Title: Command Center Lead

Exp Range : 8 to 12 years

Location: Bangalore

Purpose of the Job

Command Center Lead is responsible for driving smooth running operations for the capability centers and in turn drive value

The objective of this job is:

- defining the right methodologies and strategies regarding Business KPI's & SLA monitoring through the Command Center. The method has to be replicable to all zones services

- to steer & lead the business KPI value. The aim is to drive value creation and focus on the KPI's that are linked to the End to End Transformation

- to integrate the one WoW with the Business KPI projects and NOCC strategy

- to come with common platforms to replicate in other zones

Business environment

Main characteristics: (Challenges)

Main challenges of this job are:

- steer the Governance of business KPI's. Implement new ideas, value drivers. Communicate with the zones on value creation. Implement new ideas

- detailed design and implementation of the Business KPI strategy to drive value

- Work with analytics, vendors whe can help us to come with the next new thing

- Think out of the box, be able to implement all the ideas so operations can extract value out of it.

Accountabilities

Business KPI manager is accountable for:

- Own everyday Command Center operations - Ensuring daily deliverables are met, SLA and KPI management, driving continuous service improvement, drive business results- etc.

- the implementation & design of the Command Center strategy in line with client satisfaction to drive business priorities.

- the management on the global implementation of the business KPI strategy

- Link to E2E. All implementation of tools, analytics needs to be linked to the E2E transformation

- Keep the knowledge, methodology and the documentation updated

Qualifications and Technical competencies required

Education:

- MBA/1st Tier University degree level

- Computer Science / Computer Engineering

- Business Administration/ Economics/ Statistics

- Engineering

Experience:

- Anaytical mindset/experience

- Change management

- Project management on Global Transformational and multi-disciplinary projects/programs;

- Process re-engineering and implementation;

- Global Transformation business projects

Technical competencies: (Job related)

- Analytical skills

- Ability to influence and shape ideas into implementation plans/ programs;

- Technology and Vendor assessment/ management

- Strong process improvement background

- Project management

- Partnership development and negotiation skills - deal shaping skills

- Business case building experience

- Lean and Kaizen methodologies

If interested please send WORD FORMAT CV - /7406282777