Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

This position is responsible for leading the Consumer Cards proprietary sales team in Mumbai to support aggressive targeted acquisition of premium prospects . This role encompasses managing multiple teams & leading senior managers to deliver on card acquisition, productivity, activation, early billings targets.  This role is a critical role part of the Consumer Card Acquisition leadership team within the West region as well as the country.   Responsibilities:  - Building, coaching and developing the premium sales team of - 200 people managed by 25+ sales managers and ensuring appropriate sales processes are followed  - Ensuring highest levels of controls and compliance are adhered to while meeting sales targets  - Provide thought leadership in conceptualization and implementation of the retail channel strategy in Mumbai market by generating innovative ideas on process and product variants and identify new opportunities in market to increase productivity of the channel  - Implement the premium value strategy and increase market share in Mumbai through a team of sales managers and premium sales force.  - Build relationships with large corporates, clubs, malls, residence welfare associations and builders of premium and super premium areas to implement targeted acquisition activities within relevant segment and enhance productivity  - Develop proactive local promotional plans & contests for all sales channels and ensure cost of acquisition is within agreed threshold  - Liaise with local merchant acquisition & servicing teams across channels to ensure city coverage is healthy and customer experience is positive  - Develop strong interfaces with Operations to understand and contribute to Card approval process and deliver through partnership with New Accounts a high-end customer experience  Key Deliverables:  - NAA and Billings goal for the city  - Build a strong sales culture that reflects and strengthens the Amex Brand - customer experience at every touch point   - Minimise sales miscommunication, customer complaint and ensure no sales misconduct  - Manage Cost of Acquisition, early activation, and FYF attrition while delivering on agreed Product Mix.  - Work closely with sales effectiveness team to create a training calendar and ensure a flawless execution of the same  - Analyze applications/NCA on an ongoing basis to ensure that metrics on approval rates, cancellation rates, declines and spend behavior etc are met.   - Analyze sales performance on a monthly basis as per the guidelines and develop strategies to retain high performers and replace poor performers   - Provide leadership, manage and motivate the team of Sales Managers and Business Development Officers to ensure employee satisfaction  - Ensure that Goals, PMP discussions, Development Plan discussions are done on time  Requirements:  - A post graduate degree and 10-12 yrs of Retail Sales/Client Management Experience   - People management experience including managing senior sales leaders  - Highly customer-focused and result-oriented and possess strong relationship and networking skills  - Good command over communication and ability to leverage relationships across various stakeholders in order to drive results  - Strong Influencing and collaboration abilities  - Good Thought Leadership for driving broad level strategies  - Strategic and Analytical focus

Mumbai

American Express - Zonal Sales Head - Credit Cards 

American Express - Zonal Sales Head - Credit Cards  ,Job Description for American Express - Zonal Sales Head - Credit Cards  in American Express in  Mumbai for (10-13) years of experience. Apply Now!

Job Description for American Express - Zonal Sales Head - Credit Cards  in American Express in  Mumbai for (10-13) years of experience. Apply Now!