Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Overview : - Sales and Business Enablement (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing &amp; capabilities, marketing operations &amp; other business enablement services to support to the enterprise. GBS &amp; SABE's vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales &amp; marketing group's effectiveness through innovative use of technology &amp; process transformation. - The Vice President, Platform &amp; Capabilities will lead the Sales Enablement as well as data platforms servicing &amp; capabilities across the Enterprise. The key platforms this position will be servicing are Salesforce.com; ICM and Cornerstone. The incumbent will have responsibility to define and implement roadmap &amp; strategy for servicing of these platform as well as create a high performance team with right technical and functional capabilities to service internal customers. - To accomplish this, the incumbent will partner with multiple stakeholders across business, field enablement, technology &amp; other servicing groups to understand end to end business process, define handoffs, establish clear Roles and Responsibilities to create efficient and reliable delivery for end users. - Incumbent must be able to leverage best practices internally and bring outside-in perspective to establish best of breed product development and servicing practices. Transformation mindset is a must and the incumbent is expected work with multiple stakeholders to radically transform current platform servicing &amp; capabilities landscape. Responsibilities : - Define strategic roadmap for servicing Enterprise platforms like Salesforce.com &amp; Cornerstone in collaboration with key stakeholders and ensure right investments, operating model and governance - Define and develop innovative solutions on Salesforce.com platform &amp; transform operating model to enhance end user experience - Work with key partners to define &amp; develop innovative data solutions which provide valuable insights in a self-servicing model for internal &amp; external customers - Develop strategic roadmap for ICM product to transform Incentive payouts for field organization across Commercial business. - Partner &amp; execute key initiatives for Commercial &amp; Merchant business to enhance Sales teams productivity &amp; efficiency - Define and implement metrics to measure health of delivery process, ensure tactical and strategic fixes for continuous improvement - Effectively communicate, gain support and execute on strategic initiatives that require involvement from multiple stakeholders - Invest in establishing and growing relationships with multiple teams to develop trusted partnerships - Build a strong and effective team to support delivery. Identify and attract strong talent to the team, drive engagement and maintain high morale. Qualifications : - Strong understanding of sales &amp; marketing lifecycle with experience on Salesforce.com Sales Cloud - Experience with Sales Performance management lifecycle and processes - 6+ years of experience on managing CRM solutions (Salesforce.com) for a large implementation of over 5000 users - Managed large scale end user servicing operations in a technical environment especially on Sales enablement platforms like Salesforce.com or Siebel - 10+ years of experience on product management for Sales enablement platforms and/or big data solutions - Experience on big data solutions like Hadoop &amp; related tools/technologies - Strong understanding of Agile/Scrum methodology for product development - Strong understanding of Enterprise platform architecture, data management &amp; user experience design - Demonstrated innovative strategies to drive adoption for platforms across wide &amp; diverse user base - Demonstrated passion for customers and colleagues, and for creating a consistently superior customer experience - Demonstrated strategic thought leadership; ability to assess business objectives/strategies and define appropriate technology solutions - Proven ability to build and leverage relationships and collaborate effectively with key partners - Strong problem solving and technical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action - Deep understanding of shared services setup and demonstrated value delivery at scale - Proven ability to lead and inspire a team of Product managers, engineers &amp; analysts - Strong exposure to Enterprise data warehouse management is a plus - Professional degree in Engineering or management Job type- Permanent Industry Type - Operations The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Vice President - Platform & Capabilities - Sales Enablement  

American Express - Vice President - Platform & Capabilities - Sales Enablement   ,Job Description for American Express - Vice President - Platform & Capabilities - Sales Enablement   in American Express in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for American Express - Vice President - Platform & Capabilities - Sales Enablement   in American Express in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!