Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description: About American Express: American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel and expense management solutions. Working at American Express Experiences That Back You What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people. Reasons to Believe: - An iconic global brand, where you can grow as a leader - Meaningful and rewarding work that is performed with integrity - A culture of learning in collaboration with great colleagues and leaders - A unique career journey shaped by your talent and curiosity - Support and trust to thrive in your career and life - The Global Services Group (GSG) has at its core a mission to put the Customer First, through the principles of making things Easy and simple for our Customers, Recognizing and Valuing their relationship with us, and Owning & Solving their issues. - The Governance & Controls team sits at the heart of this mission, with a focus on safeguarding the Company's brand and assets, driving adherence to internal policies and meeting regulatory expectations while balancing the execution of key business strategies and Customer First priorities. Governance & Controls collaborates across key stakeholders to drive the necessary controls and oversight, enabling GSN stakeholders to set the standard for a seamless and differentiated customer experience. The Vice President, Global Regulatory & Policy Assurance, will lead a team of around 500 colleagues across the globe, focused on monitoring performance across all GSG's operational processes, through call listening, case review and analysis. GRPA embarked this year on a multi-year transformation which will ultimately enable full population monitoring, leveraging automation and Natural Language Processing, with a broader focus of colleague effort on analytics & insights. The new leader must be able to lead the organisation through a significant change in deliverables over the next 2-3 years. Qualifications Past Experience: - Have at least 3 years experience supporting the Global Services Group's servicing teams - Have a background in operational risk, process engineering or change management - Be able to adapt to a flexible working schedule in line with global stakeholder requirements The successful candidate will be able to demonstrate: Set The Agenda: - Effective collaboration and influencing across the organisation with a true enterprise mindset - Intellectual curiosity and a high level of learning agility, adapting rapidly to new challenges and environments Bring Others With You: - Proven ability to influence without direct authority - Multi-region teamwork experiences a preference - Strong communication and colleague engagement skills Do it the Right Way - The ability to navigate ambiguous environments and to challenge existing thinking appropriately. - Excellent relationship management, with strong personal presence and communication skills The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Vice President - Global Regulatory & Policy Assurance 

American Express - Vice President - Global Regulatory & Policy Assurance  ,Job Description for American Express - Vice President - Global Regulatory & Policy Assurance  in American Express in  Gurgaon/Gurugram for (3-10) years of experience. Apply Now!

Job Description for American Express - Vice President - Global Regulatory & Policy Assurance  in American Express in  Gurgaon/Gurugram for (3-10) years of experience. Apply Now!