"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

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American Express is embarking on an exciting transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap.

- If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team! Software Engineers that join our Technologies team can be assigned to one of several exciting teams that are responsible for development and management of voice responses and related capabilities under Customer Contact Capability Organization.

- You will be part of a fast-paced, entrepreneurial team responsible for delivering projects for the Global Interactive Voice Response platform supporting our global customer base.

- You will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.

Responsibilities include :

- Drives integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance

- Manages and tracks team velocity, financials, and other KPIs in relation to the plan and published progress reports

- Assigns development resources to activities, and monitors performance across resource channels

- Maintains dependency plan between planned sprints across engineering, infrastructure, and third parties

- Manages, and appropriately escalates, delivery impediments, risks, issues, and changes tied to the product development initiatives

- May perform hands-on reviews of product backlog, designs, code, test scripts, and results in addressing delivery impediments or product quality issues

- Ensures deliverables across engineering teams are high quality and clearly documented

- Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past

- Identifies opportunities to adopt innovative technologies

- This - rebel with a cause- looks beyond the obvious for continuous improvement opportunities

- Serving as a core member of an engineering team that may also design and develop software applications

- Reviewing code and unit tests, working on API specs, automation, and conducting code reviews and testing

- Working with product managers to prioritize features for ongoing sprints and managing a list of technical requirements based on industry trends, new technologies, known defects, and issues

- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Qualifications :

- 7+ years of technical project management experience

- Strong experience delivering Infrastructure projects for complex global platforms and delivering projects on J2EE platforms

- Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility

- Strong coding experience; Ability to get into the code with team members and drive to solutions

- Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality

- Experience managing project budgets and reporting

- Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers

- Ability to get industry leading solutions to market efficiently and effectively

- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams

- Ability to enable business capabilities through innovation

- Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software

- Bachelor's or master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred

- PMI certification is a plus

- Scrum Master certification is a plus

- Experience using Rally agile delivery management platform is a plus

- Experience with object-oriented design and coding skills in Java / J2EE platform

- Experience with web services as well as SOA concepts, is a plus

- Experience in Contact Center domain is preferred

- BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience

Language : English

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