Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team.   You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (Iaas/PaaS) for the mission critical American Express Delivery Transformation initiative.   The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers.   You will create innovative tools and capabilities to enable continuous delivery - building, provisioning and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers.   As a Service Delivery Manager, your primary responsibilities will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools.   We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a - Follow the Sun- capability that is best in class in Quality and Capability at a cost effective price point.   Responsibilities Include :   - Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs)   - Manage PaaS and xPaaS production support service delivery   - Defines the Service Operations for all Cloud Platform Engineering solutions and tools in conjunction with business and technology stakeholders   - Production support and operations of Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)   - All ITIL / ITSM Phases including Service Strategy, Design, Transition, Operations and Continual Service Improvement   - All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management   - Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform   - Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution   - Defines the Service Strategy and guides the transformation of the company into a truly Agile, DevOps organization with Continuous Delivery Capability   - Coordinates communications, escalates and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations.   Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.   Qualifications :   - 10+ years of Service Delivery experience with a demonstrated track record of increasing responsibility   - Should have experience managing vendor/ production support teams in Managed services model.   - Reporting, service level metrics collection   - Strong understanding of Openshift based PaaS cloud   - Exposure and experience with xPaaS (Cassandra, Redis, AMQ, ELK, Splunk)   - Understanding and exposure of ITSM processes incident/ change/ problem/ configuration management.   - Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers)   - Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)   skills :   Openshift   Redis   AMQ   Kafka   Cassandra   Mongodb   Splunk   Incident and Problem management   Other skills :   - Other skills o Proven diagnostic, troubleshooting, and service restoration skills.   - Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. o Metrics management   - Outstanding written and verbal communication skills   - Bachelor's degree in Computer Science, Computer Engineering or equivalent work experience.   Job type- Full Time  Industry Type - Digital Commerce   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

Others

American Express - Service Delivery Manager - Cloud Computing/xPaaS 

American Express - Service Delivery Manager - Cloud Computing/xPaaS  ,Job Description for American Express - Service Delivery Manager - Cloud Computing/xPaaS  in American Express in  Delhi NCR Others for (10-15) years of experience. Apply Now!

Job Description for American Express - Service Delivery Manager - Cloud Computing/xPaaS  in American Express in  Delhi NCR Others for (10-15) years of experience. Apply Now!