Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Roles and Responsibilities: - The position shall be responsible for leading Travel &amp; Lifestyle Services Payments Operations Management including but not limited to Process Improvement Initiatives, Service Level Measurement, Systems Integration, Automation &amp; other business partner Initiatives - The incumbent will be required to lead the TLS process Migration, Stabilize the Back office operations within AXP and provide guidance, support and process expertise from time to time - Incumbent is responsible for completing stipulated task within pre defined timelines, speed and quality - Experience in stabilizing new transitions &amp; bring together broken processes Customer Interaction: - Intensive Customer interaction on case to case basis Problem Solving required in the Job: - Problems or Situations faced have generally known /standard approach to solution. - Should have extensive knowledge of Travel business operations, systems &amp; accounting. - Proven operational excellence, project management skills and is able to manage relationships with senior management. - Functional Knowledge: Financial reconciliation, Travel knowledge, GDS and computer knowledge. Should work as subject matter expert and point of contact for escalations and senior management queries. - High Risk Impact: - Manages varied type of transactions. Other Important Factors: - Candidate should have sound knowledge of Travel Industry, GDS and financial reconciliations. Knowledge of Sabre GDS, Oracle Back office system and ADM's would be an add on - Candidate will be required to run financial and account reconciliations on Air and Land transactions and ensure SLA adherence. - Should have good understanding of travel business to ensure smooth day to day operations. - Candidate should be result oriented and should be able to resolve queries from market. - Should be a self -starter &amp; quick learner with ability to multi-task - Proven ability to lead a team of 6-8 resources reporting under him/her - The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of. - Should be able to maintain excellent quality along with high productivity. - The candidate would be required to understand and consistently exceed customer's expectations whilst ensuring effective teamwork at all times. - Should have an eye for detail with high focus on quality and controls. - He/ She shall ensure that all deadlines are continually met and adequate controls are maintained over the processes - He/ She shall be required, among other things, to maintain close contact with customer / business partners, Technologies and other interface groups including co-ordination with related business groups on a need- basis. Qualifications: - Graduation/post-graduation in Accounting with minimum 15 years of post-qualification experience in handling Travel related Strategic Projects &amp; over 6-7 years at a Senior Leadership position - Ability to prioritize and to multi-task in a fast paced environment &amp; meet deadlines - Excellent analytical skills &amp; Eye for detail - Excellent written &amp; verbal communication skills and an ability to communicate clearly and concisely with all levels of management - Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements. The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Senior Role - Service Delivery Payments Operations - Travel & Lifestyle Services 

American Express - Senior Role - Service Delivery Payments Operations - Travel & Lifestyle Services  ,Job Description for American Express - Senior Role - Service Delivery Payments Operations - Travel & Lifestyle Services  in American Express in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!

Job Description for American Express - Senior Role - Service Delivery Payments Operations - Travel & Lifestyle Services  in American Express in  Gurgaon/Gurugram for (15-20) years of experience. Apply Now!