Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Portfolio Manager will be the primary contact for the outside agency partners and manage relationship with GCN partners in India who are engaged to service credit / collection / fraud prevention activities & processes .The role will manage multiple complex programs servicing the US market, under a large agency relationship.   Responsible for :   - Implementing strategies to drive collection/ Credit & Fraud results   - Ensuring partners compliance to regulatory and AXP requirements.   - Conduct regular reviews of performance and initiatives   - Collaborating with agencies and internal partners for timely completion of all 3rd party security / GSM / Technology audits and remediation of findings   - Training of partners and collectors -Engage with partners in hiring, training and developing talent   - Oversee/optimize the overall performance of the partner through in-depth analysis on Operational effectiveness, key process indicators and Specialist level effectiveness   - Ensure adequate level of staffing by partner along with adherence to schedules.   - Provide thought leadership, drive initiatives and grow agencies market share, maximizing returns through best-in-class economics   - Understand key drivers in performance, optimal settings for the key drivers, motivation behind actions/operational levers and impacts to results   - Carry a small business owner mind-set working with a strong sense of urgency and purpose in the execution of treatment/solutions   - Partner with agencies to identify opportunities/root cause, deliver and monitor solutions to improve overall performance   - Implement and maximize the usage of treatment tools/strategies   - Leverage best practices across the credit network through learning from /sharing successes among other agencies and with proprietary sites.   - Define and track process adherence metrics across markets and agencies. This role will be in close communications with local markets to ensure adherence to market requirements and performance standards .   - This role will ensure strong focus on audit and adherence to compliance on Global Collections processes.   - Ensure that the partner is audit ready 24 x7   - Tracking and timely remediation of customer complaints   - Documentation of daily, weekly, monthly engagement actions with partners and management.   - Self directed with strong interest in the collection/Credit./Fraud business and passionate in driving business results.   - Strong thought leadership with ability to incorporate analytical & operational aspects to design & implement innovative solutions to drive performance   - Thorough understanding of market dynamics, local regulatory requirements. This role may be subject to additional background verification checks.   This role may be subject to additional background verification checks.  Qualifications :   - Postgraduate / Graduate with 10+ years of work experience with experience in managing Collections/Credit/Fraud Operations   - Experience/exposure to US market preferred Strong project, prioritization and time management skills.   - Experience in credit / collections/ Fraud operations   - Agency management and/or project management skills preferred   - Ability to learn quickly and work independently with complex, unstructured initiatives.   - Proven ability to successfully multitask and constantly juggle priorities   - Ability to partner and influence vendors, peers and management   - Excellent verbal, written and interpersonal communication skills   - Ability to manage a large partner relationship   Job type- Full Time  Industry Type - Operations   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Mumbai

Maharashtra

American Express - Senior Portfolio Manager 

American Express - Senior Portfolio Manager  ,Job Description for American Express - Senior Portfolio Manager  in American Express in  Mumbai Maharashtra for (10-15) years of experience. Apply Now!

Job Description for American Express - Senior Portfolio Manager  in American Express in  Mumbai Maharashtra for (10-15) years of experience. Apply Now!