Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description: - To deliver the Centurion product strategy to retain high value CMs and significantly increase Centurion card spend and Travel &amp; Concierge service engagement. - To develop a face to face (call center) Relationship Management service for High Value Centurion customers. The team will provide Travel, Lifestyle and Card benefits and services to customers. - To demonstrate excellent people leadership and customer relationship skills &amp; experience as well as having the ability to drive exceptional and seamless service to ICSS's high value CMs. - To be a key member of the MTS leadership team and will collaborate across the MTS &amp; ICSS teams as well as number of business partners to deliver our business priorities. - Significantly increase CM engagement and SOWT (measured through usage and Travel share of wallet data). - Develop and implement service processes that enhance customer satisfaction. - Drive profitable travel sales and revenues, which guarantee a positive MC return to American Express, ensuring that financial targets and controls are met. - Ensure that the service team is resourced, trained, equipped and continuously motivated to consistently deliver the highest levels of personal service to the CMs, meeting and exceeding expectations. Qualifications :&nbsp; - Ideally with a strong Travel, Luxury sector and/or Relationship Management background and a fundamental knowledge of Card service dynamics, in order to participate in the development of relevant and profitable products and services. - Must have a good understanding specifically of call center operations together with the technologies and processes which drive successful telephone service operations. SKILLS: - Must have a mix of general management skills; People leadership, customer experience, financial management, which enable him/her to deliver an RM servicing strategy for Centurion CMs. - Must be able to communicate effectively and clearly at all levels to ensure that strategic direction and objectives for Centurion service are understood and future needs are supported. - He/she must also be capable of building, leading and motivating his/her teams effectively. - Needs technical and analytical skills to identify, analyze and increase understanding of customer needs, the Cards and MTS business dynamics, and the environment within which the business operates. - Must be decisive in making timely and appropriate judgments and decisions based on best available information. Job type- Permanent Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Mumbai

American Express - Relationship Manager - High Value Centurion Customers 

American Express - Relationship Manager - High Value Centurion Customers  ,Job Description for American Express - Relationship Manager - High Value Centurion Customers  in American Express in  Mumbai for (3-7) years of experience. Apply Now!

Job Description for American Express - Relationship Manager - High Value Centurion Customers  in American Express in  Mumbai for (3-7) years of experience. Apply Now!