Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : This channel is responsible for acquiring new merchants, driving intentional volumes from existing accounts and proactively servicing all merchants in the network. Key Activity Critical Success Factors : - Generating and closing new acquisition signing leads in the assigned territory - To achieve objective of coverage, quality signings for the territory - Ensuring Merchant set up, welcome call and manages first 100 days to ensure activation - Follow up on customer / employee generated leads - Build relationships for success - consultative solution selling to ensure long term relationship building - Own end to end resolution of reported Surcharge & Suppression cases - Effective and efficient delivery of campaigns - Proactive identification of incremental opportunities to leverage all client contacts based on needs, while potentially leveraging cross selling opportunities - Provides first point of escalations from other contact channels - Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance - Develop in-depth understanding of the customers and marketplace - Achieving sales & acquisition targets by signing new merchants and increasing business with existing one's Customer, market, AMEX product knowledge Qualifications : - Graduate with minimum of 2 years of sales experience or a post graduate from premium institute with 6 months of experience. - Knowledge of competitive market place and industry practices - Knowledge of AMEX merchant operating systems and information management systems - Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources - AMEX Operational knowledge - Effective use of consultative selling process - Driving for results - Collaborating and influencing others - Effective time management skills - Effective relationship building skills - Effective in resolving conflict - Effective negotiating skills - Effective problem solving skills - Team player - Ability to establish and maintain credibility with external customers - Adaptable to varying tasks according to account importance and / or size - Use of quantitative data analysis to sell Value - Readily accessible to satisfactorily address merchant changes / issues - Abide by Company Policies The Apply Button will redirect you to website. Please apply there as well. #NOLI

Kolkata

American Express - Relationship Manager 

American Express - Relationship Manager  ,Job Description for American Express - Relationship Manager  in American Express in  Kolkata for (1-3) years of experience. Apply Now!

Job Description for American Express - Relationship Manager  in American Express in  Kolkata for (1-3) years of experience. Apply Now!