Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : - This Operational Compliance Process Manager position is part of the American Express Global Network Operations (GNO). GNO provides support and establishes policies and requirements for interactions between the Network and Card-Issuing and Merchant-Acquiring Participants and their respective Card members, merchants, and third parties around the world. - GNO Policy Compliance team is part of the GNO Policy & Operations organization and is responsible for enforcing & monitoring multiple compliance activities as laid down in AEGNS Business & Operational Policies (BOP). - The process manager position will support operational policy compliance programs, enforcement activities and governance activities for the Network. - These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction and protecting the American Express brand. Responsibilities - Managing operational activities and govern policy compliance programs (Amex Brand Protection programs, Risk Programs, Network Exception Governance, Fee Waiver & Settlements and Other Programs) and Including Network Participant performance monitoring. - Understanding Network Participant relationships and collaborate with Partner Managers, Regulatory Compliance, GMS and Policy Development teams to drive Network policy compliance by Issuers & Acquirers (GMS & GNS). - Analyzing data on Network Participant performance, and identifying trends, gaps and opportunities areas and taking them to logical conclusions - Perform predictive analysis on transaction data using statistical and machine learning concepts Working with tech team and other internal analytics team by following agile and developing projects incrementally - Supporting process improvements to enhance programs, and improving policy compliance processes in coordination with other key stakeholders. - Providing support on compliance related governance activities like Partner Non -compliances fees assessment, Fee waivers and Exception governance mechanisms, Risk & Partner payments management. - Developing new reporting structure and produce regular reporting/metrics on policy compliance programs to support leadership and key stakeholders - Acting as a subject matter expert on policy compliance programs and be the process SPOC at team discussions and regional meetings. This role may be subject to additional background verification checks. Qualifications : Graduate/Post Graduate in Business Management, Operations, Computer Applications, Information Systems or related degrees preferred with 3 - 6 years post qualification experience. Key Skills: - Policy Compliance Operations, Brand Prevention, Audit Management, Risk and Project Management experience preferred. - Have understanding of the American Express Network (GNS) Policy Compliance business model including the processes and terminologies. - Excellent Communication skills and Data Visualization abilities is required - Ability to create compelling presentations and have influencing skills - Able to take lead and initiative, should be a Self-starter with strong eye towards detailing and organizational skills. - Ability to demonstrate personal excellence and drive results; have growth mindset and above all - knack of having fun. - Demonstrate the eagerness to learn and have problem solving skills along with the eye towards improving current processes. - Experience in SQL, Python is needed - Experience in creating machine learning models is a plus - MS Office skills (specifically Excel, Word, PowerPoint and Visio), knowledge of MS Access a plus. - Knowledge of credit card competition is preferred. Job type : Permanent Industry Type : Operations The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Process Manager - Operational Compliance - Global Network Operations 

American Express - Process Manager - Operational Compliance - Global Network Operations  ,Job Description for American Express - Process Manager - Operational Compliance - Global Network Operations  in American Express in  Gurgaon/Gurugram for (3-6) years of experience. Apply Now!

Job Description for American Express - Process Manager - Operational Compliance - Global Network Operations  in American Express in  Gurgaon/Gurugram for (3-6) years of experience. Apply Now!