Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Function Description : - This Operational Compliance Process Manager position is part of the American Express Global Network Operations (GNO). GNO provides support and establishes policies and requirements for interactions between the Network and Card-Issuing and Merchant-Acquiring Participants and their respective Card members, merchants, and third parties around the world. - GNO builds upon American Express key assets to become the global network of choice for third-party institutions interested in establishing a high-quality payment business. Purpose of the Role : GNO Policy Compliance team is part of the GMNS organization and is responsible for enforcing &amp; monitoring multiple compliance activities as laid down in AEGNS Business &amp; Operational Policies (BOP). The Process Manager position will support operational policy compliance programs, enforcement activities and governance activities for the Network. These programs and activities are critical to strengthening overall Network performance, increasing customer satisfaction and protecting the American Express brand. Responsibilities : - Managing operational activities in support of policy compliance programs (Exception Governance, Industry Mandates, Policy Risk Assessment, Brand Protection programs, Risk &amp; Transactional Programs) and Includes Network Participant performance monitoring, program management, and non-compliance follow-up. - Understanding Network Participant relationships and collaborate with Partner Managers, Regulatory Compliance, GMS, GCO &amp; Legal and Policy Development teams to drive Network policy compliance by Issuers &amp; Acquirers (GMS &amp; GNS). - Analyzing data on Network Participant performance, and identifying trends, gaps and opportunities areas. - Lead &amp; support cross functional compliance projects - Supporting process improvements to enhance programs, and improve policy compliance, in coordination with other key stakeholders. - Supporting GNO leadership team on new and evolving policy compliance programs - Providing general support on compliance related governance activities like Exception governance, Partner noncompliance fee governance, and risk &amp; partner payments management. - Producing regular reporting/metrics on policy compliance programs and developing new reporting. - Acting as a subject matter expert on policy compliance. Qualifications : Academic Background : CA/MBA majoring in Finance/Compliance/Risk Management Functional Skills/Capabilities : - Payment Industry knowledge (Global &amp; Regional Policies &amp; Mandates), Policy Compliance Operations, Brand Protection, Audit Framework, Project Management experience preferred. - Good knowledge of all Policy Compliance programs such as NEGC, Brand protection, Noncompliance Fee assessment &amp; Waiver, ADHOC Compliance Programs/Consulting and Risk programs. - Ability to act as a back-up, as and when required, to perform Manager Role and Responsibilities and offshore business collaboration. - Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences. - Deeper understanding of Payment Industry, mandates, Regulations, Authorization and 1st Presentment data and the codes related to the same to be able to build better process capabilities. - Understanding of PCI, EMVCo and related fields a plus. - Understanding the network business model including processes and terminology. - Excellent Communication skills and Data Visualization abilities. Role involves frequent communication with Senior Leadership across the globe. Technical Skills/Capabilities: - Familiarity with MIS systems a plus (including Microstrategy). - Microsoft Office skills (specifically Excel, Word, PowerPoint, and Visio). - Knowledge of credit card industry preferred. Behavioral Skills/Capabilities : Enterprise Leadership Behaviors : Set The Agenda : Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective Bring Others With You : Build the Best Team, Seek &amp; Provide Coaching Feedback, Make Collaboration Essential Do It The Right Way : Communicate Frequently, Candidly &amp; Clearly, Make Decisions Quickly &amp; Effectively, Live the Blue Box Values, Great Leadership Demands Courage Job type- Permanent Industry Type - Operations The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Process Manager - Operational Compliance - Global Network Operations 

American Express - Process Manager - Operational Compliance - Global Network Operations  ,Job Description for American Express - Process Manager - Operational Compliance - Global Network Operations  in American Express in  Gurgaon/Gurugram for (2-6) years of experience. Apply Now!

Job Description for American Express - Process Manager - Operational Compliance - Global Network Operations  in American Express in  Gurgaon/Gurugram for (2-6) years of experience. Apply Now!