TA Team at American Express
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American Express - Process Manager - Incentive Calculation (3-5 yrs)
"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"
Neha Singh
Vice President, Enterprise Business Intelligence Engineering
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Job Description - This is a Band 30 role:
- American Express is a global services company and the world- s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.
- American Express for 9th consecutive year has been voted among India- s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .
- At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.
A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.
Come join us and realize your potential.
Roles and Responsibilities:
- Ensure timely and accurate monthly/quarterly incentive calculation for sales people
- Run incentive calculation model, perform high quality due diligence on the payments for the given portfolio/s
- Ensure strict adherence of control and compliance and related policies
- Person needs to have an eye for detail and should ascertain Stakeholder and Leadership expectations quickly thereby ensuring seamless and
quality deliver
- Individual should have strong knowledge and prior working experience on Incentive tool
- Prior experience on Incentive management process is a must
- Strong analytical and problem solving mindset
- Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders.
- Perform annual updates of all compensation business rules and drive process efficiency through automation
- Ensure the proposed design meets business requirements, enterprise quality standards
- Work with quality assurance managers to coordinate system and user acceptance testing activity
- Strong communication skills and ability to work with stakeholders across different geographical locations
- This role may be subject to additional background verification checks.
Qualifications:
- 3-5 years of experience in Incentive calculations, detailed business knowledge around the compensation process and business rules (ramifications of exceptions).
- Proven ability to align data needs to business strategies.
Key Skills :
- Strong Query building /writing experience using SQL on database platform.
- Must have experience uploading and managing large data files and managing file formats etc
- Data modeling - Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that
support reporting and compensation plans
- Understand how reporting and compensation plans work in parallel
- Have deep business knowledge that enables them to create business rules to execute the business strategy for the acquisition channels
- Background of working with Payroll/Compensation systems with complex structures will be an added value
Job type- Permanent
Industry Type - Operations
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