"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

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Responsible for conducting end to end training programs, providing targeted coaching for Travel Consultants to achieve defined performance criteria. Partnering with business to increase productivity, the customer experience and performance standards

- Proficient Sabre GDS PNR data comprehension and IATA ticketing knowledge. IATA Certification preferred.

- Focus on working through travel transaction and understands the entire lifecycle of travel transaction - Excellent written, oral and presentation skills, as well as be proficient in MS Office products (Word, Excel, Visio, PowerPoint)

- Should be in a Training role with minimum 5-6 experience in conducting trainings / Content development

- Should Have Good Understanding Of The Travel Business To Do Root Cause Determination Of ADM, ticketing process & Have E2e Understanding of Process

- Ability to translate a wide variety of material and content into a fully actionable and effective learning program, activity or event

- Deliver classroom and blended programs that add value to the learner and their business area - Responsible for targeted balanced coaching and on-the-job reinforcement activities to drive results with learner and coaches

- Key accountability for managing learner performance in achieving pre-defined performance goals, apply a systematic approach to improving current performance, identify gaps between existing and required performance, analyze the causes and factors that limit performance and implement learning solutions that focus on and deliver results

- Responsible for making recommendations on learner progress in terms of overall performance and job fit

- Organizational agility - ability to flex and adjust to meet changing business needs

- Remain abreast of trends and development in adult education, e-learning and technology supported training

- First point of contact for LOB partners - provide performance updates to Line of Business leaders with confidence and credibility

- Responsible for leading on-the-job training, provide on the floor support to trainees in an OJT environment as part of new hire process

- In conjunction with manager, evaluate training delivery effectiveness on an on-going basis to make recommendations for improvement

- Be aware of TLS local market results and performance targets and proactively focus training initiatives on areas of opportunity to drive results

- Identify needed revisions to training materials and communicate these to design team.

- Timely and accurate data capture (LMS, Time Tracker etc)

- Ability to clearly explain ideas and concepts to others and communicate in an easy to understand way - Flexible to work in different shifts and be Open to feedback

Minimum 2 years Travel/Lifestyle/Learning experience or Adult Education Certification.

Should be atleast a graduate

- Highly proficient facilitation and Instruction abilities using multiple methodologies, virtual delivery experience preferred

- Experience of working with remote teams and leadership (preferred)

- Highly motivated, self starter with a high level of personal accountability able to manage multiple priorities with a sense of urgency

- Familiarity with various training delivery methodologies i.e. e-learning, web based type training and virtual classroom

- Ability to prepare comprehensive and engaging documentation, hints & tips, job aids, targeted at different audiences.

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