American Express - Lead Customer Listening Analyst

Lead Customer Listening Analyst

Description :

- Our Customer Listening team is looking for an analyst to assist in sourcing and data visualization to support the team's analytic efforts.

- This analyst level position supports the team for identifying and linking disparate data sources, managing ongoing data processes and ensuring data quality.

- This analyst will be responsible for report automation

- The successful candidate will have a passion for the customer and prior experience working with customer experience, digital or direct marketing data.

- This role may be subject to additional background verification checks.

Qualifications :

- 3+ year experience with relationship databases and programming languages e.g. SQL.

- Demonstrated ability to quickly learn new systems and languages.

- Experience pulling together disparate data sources

- Knowledge in T-SQL and Tableau is mandatory.

- SAS Basic and UNIX an advantage

- Report and dashboard creation experience is mandatory.

- Support in enhancing data content to assist in team's analytic efforts

- Support in day-to-day data management activities

- Ability to interpret, analyze, link and summarize large data-sets

- Support in building data quality processes.

- Have strong interpersonal skills and demonstrated initiative with creativity in identifying solutions

- Must have the ability to handle multiple projects simultaneously and respond to changing priorities.

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