Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential. The GRPA Target Testing team is responsible for performing testing and driving controls across GSN processes. The GRPA Team Leader will support the team to execute monitoring across all GSN functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities. Leading the team involves setting and measuring individual and team monitoring goals, providing consistent coaching and development, performing quality reviews to ensure team continues to provide accurate and timely quality results, and conducting team and business partner quality monitoring calibrations. The incumbent is expected to maintain and drive positive results in Employee, Customer, and Shareholder satisfaction Key Responsibilities : - Measure and monitor the team's performance against various CTQs and publish team's result on monthly basis for scorecard purposes. - Conduct any required analysis to determine root cause of events and issues impacting the team's performance. - Support the SDL and team leaders in the facilitation of reviews and call calibrations sessions with business partners and line of business compliance. - Facilitate team level process knowledge tests (PKTs) & training sessions, if business need arises. - Proactively plug-in all identified process / testing gaps - Serve as a key point of contact for the Program Management team to assist in the dissemination and deployment of program changes. - Perform analysis and lead process enhancement projects for Business - Partner with PMA/BST teams for alignment on Value Generation Sales practices and behaviors - Partner with MIS and Compliance teams to develop and execute new automated and targeted testing - Identify opportunities to drive the effectiveness and efficiency of the GRPA Target testing team Qualifications : - Prior experience in Targeted/automated based testing is preferred - Excellent attention to detail and strong organizational skills - Proven ability to analyze a wide variety of situations, identify critical issues, and develop actionable solutions. - Ability to perform well in a fast-paced changing environment - Understanding of basic consumer protection/banking regulations and laws - Ability to work effectively and cooperatively with cross functional and global teams within GSG and across AXP - Excellent communication skills, attention to detail, strong analytical, problem solving skills and project management skills - Experience in implementing a structured approach to managing a team, delivering against deadlines and managing multiple tasks - Strong relationship building and influencing skills - Positive attitude and flexibility to perform in updating environment Working hours : The incumbent should be flexible for a 24 hours work environment Job type- Permanent Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Lead Business Analyst - Testing 

American Express - Lead Business Analyst - Testing  ,Job Description for American Express - Lead Business Analyst - Testing  in American Express in  Gurgaon/Gurugram for (3-9) years of experience. Apply Now!

Job Description for American Express - Lead Business Analyst - Testing  in American Express in  Gurgaon/Gurugram for (3-9) years of experience. Apply Now!