Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : This is a Band 30 role American Express entered the travel agency business in 1915 and today is one of the world largest luxury travel and lifestyle services networks.   - The Global Travel & Lifestyle Services (TLS) business provides easy access and extraordinary service for Card Members seeking leisure or business travel, as well as a variety of lifestyle services.   - TLS serves American Express Card Members across 25 markets around the globe via a number of servicing channels including: phone, email and online.   - Service offerings differ by card type, with the phone channel predominantly servicing premium Card Members (i.e. Platinum & Centurion) with unique servicing models for each.   - The business continues to experiment and evolve with new servicing channels and models that will deliver improved experienced for our Card Members.   - For the past few years, the TLS business has been on a path to build increasingly global experiences for our Card Members, while allowing us internally to identify opportunities for greater efficiency, best practice and innovation across the network.   - Within the function of Workforce Management (WFM), the former US and international WFM Teams were moved to report into the same Vice President and as a result began to think and act more globally.   A key next step in the journey is to transform the organizational structure of the team to better align with its strategic priorities of :   - Establishing Global Standards & Best Practice: Instituting Best in class WFM practices across all TLS Markets to allow us to be as efficient and effective as possible (eg. Forecasting, scheduling, Capacity planning)  - Providing relevant Local Market support   - Providing consistent, proactive and actionable support to TLS market Operations teams as key partners, optimizing our workforce resources to balance between the pillars of Customer. Shareholder & Employee.  - We are seeking Scheduling Specialist - Global Workload Planner to join the Global WFM Team.   Primary responsibility for this role include :  - Produce maximum efficiency by generating and maintaining schedules that most effectively meet customer demand against measured efficiency targets   - Identify and recommend efficiency improvements in schedules to ensure effective use of staffing resources to consistently meet abandon rate targets.  - UndertakE What if cenarios to improve production efficiency, schedule and operational effectiveness models.   - Expert user of Aspect eWFM/IEX will be preferred   - Ability to apply theoretical techniques to real world business issues.   - Strong communication & collaborative skills.   - Ability to promote attention to detail & excellent process quality standards.   - Excellent analytical, problem solving & implementation skills.   - Ability to handle change & consistently deliver high levels of service.  The ability to successfully balance workload demands, quality and performance on a consistent basis   Job type : Full Time  Industry Type : Customer Care   The Apply Button will redirect you to website. Please apply there as well.  #NOLI

Delhi NCR

American Express - Lead Business Analyst - Scheduling - Global Travel & Lifestyle Services 

American Express - Lead Business Analyst - Scheduling - Global Travel & Lifestyle Services  ,Job Description for American Express - Lead Business Analyst - Scheduling - Global Travel & Lifestyle Services  in American Express in  Delhi NCR for (2-5) years of experience. Apply Now!

Job Description for American Express - Lead Business Analyst - Scheduling - Global Travel & Lifestyle Services  in American Express in  Delhi NCR for (2-5) years of experience. Apply Now!