Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

- American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. - American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame - At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job Responsibilities- - Plan and control all scheduling activities supporting TLS US market. - Balance production and requirement levels with demand to support target SLA and capacity utilization/staffing requirements. Produce maximum efficiency by generating and maintaining schedules that most effectively meet customer demand against measured efficiency targets - Undertake - What if- scenarios to improve production efficiency, schedule and operational effectiveness models. - Understand the key strategies of the Business and how these link with the market goals. - Reviewing data, recommending and developing reports that will assist improved productivity, management of headcount and process improvements - Identify and recommend efficiency improvements in schedules to ensure effective use of staffing resources to consistently meet abandon rate targets. - Ability to initiate appropriate responses to unanticipated changes in the demand, schedules and call flows. - Ability to communicate and influence people at all levels effectively. - Strong knowledge of MS Office suite especially Excel & Powerpoint. - Ability to apply theoretical techniques to real world business issues. - Ad-hoc reporting for various Travel & Lifestyle business units and involvement in special projects. - Ability to handle change & consistently deliver high levels of service. - The ability to successfully balance workload demands, quality and performance on a consistent basis. Qualifications:- - 6+ years of WFM experience, including 3 or more years in Scheduling role - Knowledge of workforce management systems, tools and methodologies - Hands on experience on Avaya CMS, Resource Management, Workforce Planning and Resource Utilization - Ability to understand and provide solutions for staffing conflicts - Expert user of Aspect eWFM & IEX platforms - Excellent analytical, problem solving & implementation skills. - Strong knowledge of MS Office suite especially Excel & PowerPoint. - Strong communication & collaborative skills. - Ability to promote attention to detail & excellent process quality standards. - Ability to work in a high pressure and multifunctional area of the business. - Strong team player. Job type- Full Time Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Lead Business Analyst 

American Express - Lead Business Analyst  ,Job Description for American Express - Lead Business Analyst  in American Express in  Gurgaon/Gurugram for (6-11) years of experience. Apply Now!

Job Description for American Express - Lead Business Analyst  in American Express in  Gurgaon/Gurugram for (6-11) years of experience. Apply Now!