"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

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Responsibilities :

- Respond to HR queries via the Employee Relations (ER) Service phone line and email inbox and review and update HR policies and procedures

- Provide comprehensive advice on all aspects of the employment relationship

- Develop relationships with business leaders and HR partners when working in partnership on identified strategic initiatives which have an ER impact by scoping and providing project management expertise to achieve business goal

- Review ER trends, assess impact and develop/implement solutions

- Drive continuous review and benchmarking activities to ensure ER service is best in class

- Conduct Grievance Investigations under the Grievance and Complaints Procedure and under the India based Policies

- Manage the ER Impact of any business related change management.

- Understand, interpret and analyze changes in India Employment Law in order to develop proactive solutions whilst maintaining compliance

- Understand and align to HR Relationship Model

- Communicate effectively with HR colleagues on issues which impact their business area

- Harness and develop new and existing technology to drive efficient and cost effective service delivery to the business

- Deliver ad hoc projects

- ER Analytics- making of dashboards and creation/maintenance of data

Critical Challenges :

- Maintain appropriate level of American Express business knowledge

- Identify trends and proactively address risk areas

- Maintain consistent approach to ER across business units whilst understanding and ensuring that a customized solution is offered

- Maintain appropriate level of overall Business, HR (including ER) knowledge

- Foster effective partnerships with the business and HR Community in order to facilitate effective HR Delivery

- Change management agent

- Ensure underlying Company values based ethos is demonstrated in all employee focused transactions

- Continuous process measurement and improvement

- Maintain strong external industry/professional focus

- Ensure underlying Company values based ethos is demonstrated in all employee focused transactions

- Continuous process measurement and improvement

- Maintain strong external industry/professional focus

- Solid understanding of employment regulations to enable understanding of policies for interpretation.

- Open to travel to any location within India for work related travel

Required Qualifications :

- Degree or equivalent

- ER experience or HR Generalist with strong focus on ER

- Project Management skills.

- Ability to interact effectively with Leaders.

- Expert application/interpretation of India legislation across all key HR Policies and Procedures

- Customer Service/Interpersonal skills

- Ability to focus both on detail and wider implications of issues

- Ability to assess individual or business readiness to manage ER issues & manage multiple tasks and priorities

- Excellent written and verbal skills

- Demonstrated ability to influence without authority

- Presentation Skills

- Teamwork

- Sound analytical, critical thinking, problem-solving and negotiating skills, with the ability to understand broad HR issues and to resolve conflict situations

Competencies :

- Business Acumen

- Project Management

- Manage Change

- Driving Results

- Understanding, meeting and exceeding customer expectations

- Collaborating and Influencing others/Persuasiveness

- Thinking analytically and conceptually

- Creating Innovative Solutions/Breakthrough Thinking

- Straight Talking

- Microsoft tools skill (advances knowledge of excel, visio & power point)

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