"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

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Director Compliance - Regulatory Relations and Compliance Management - Banking Industry

Job Description :

- The Director, Regulatory relations will report directly into the Chief Compliance Officer for American Express Banking Corp. and will work with business partners across the Bank and its affiliates.

The incumbent is a primary compliance resource with responsibilities of :

- Executing established Compliance policy

- Partnering with regulators and law enforcement bodies as applicable

- Liaisons with regulators, law enforcement and industry members.

- Participates and represents the views of the Bank in regulatory and industry forums, councils and associations

- Drafting proposals, communications to be sent to the regulators and act as a repository for communications sent to the regulators

- Analyzing impacts of proposed regulation and drafts associated proposals or position papers

- Representing the Bank's Compliance Program to external audiences and maintains good working relationships across levels and hierarchy - Leading regulatory audits and coordinate with business partners to ensure the information required by regulators is provided in a timely manner and in accordance with the defined protocol -

- Providing content messaging for new policies as rolled out. Ensures policies are in-line with the extant regulations

- Providing guidance to business units on regulatory matters and interpretation of guidelines issued by various regulators

- Analyzing internal and external information to gain additional intelligence regarding emerging risk and consults with internal and external experts to identify risks, best practice and expectations

- Providing guidance and support to the lines of businesses through participation in new product/service projects

Providing guidance, policy interpretation and support business partners in day to day matters

- Actively participating in management discussions on Compliance risk

- Participating in governance and risk committee meetings as appropriate

- Providing direction and assist business partners regarding Compliance activities, laws and regulations.

- Reviewing policies and procedures to mitigate exposure and enhance compliance activities

- Develop and maintain an effective compliance program consistent with local market's requirements

- Ensure that business activities are aligned to American Express Company compliance program and local regulations in local market.

- Promote and disseminate compliance information, encourage behaviors that integrate compliance values into business practices and continually reinforce personal responsibility for compliance to all staff

- Implement policies and procedures to achieve compliance at levels consistent with company standards.

- Develop and revise local business procedures in line with relevant company policies and local requirements

- Develop compliance training program for the market and ensure training program is executed

- Develop relevant compliance training materials and assist management in promoting staff awareness of compliance requirements, in partnership with the designated compliance champions and training department as appropriate and ensure available resources to support execution.

- Review and monitor (leveraging on subject matter experts and/or other professional, as appropriate) local market's blue box business activities to assess adherence to compliance standards and report deficiencies (gaps reporting) to management for corrective actions.

- Maintain central file of all legal entity line of business compliance manuals, policies, local legal inventory, and central list of all governing status, regulation, policies and other material related to respective compliance program.

- Performing other duties as assigned

- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications /Skills and Experience Required/Educational Requirements :

- Post Graduate degree from a recognized university

- CAIIB/CA/CS/LLB/LLM/Doctorate or any combination of relevant education and experience and/or related professional designations/certifications in this field are highly desirable

- GM's / CGM's in Banks or Financial Institutions Experience Requirements - 10+ years- work experience as a subject matter expert in Regulatory Compliance within large banks or payment operators.

- Experience in working with regulatory bodies will be an added advantage Essential Skills

- Strong knowledge of Banking Regulations Act, Prevention of Money Laundering Act and other laws applicable to Commercial Banks and Payment Operators

- Working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets Control (preferred)

- Ability to operate multi-nationally with regulators, law enforcement, business partners and Agents - Ability to work in a self-directed and remote environment

- Demonstrated ability to draft clear and professional correspondence and other documents of a legal, compliance and business nature

- Excellent analysis and problem solving skills

- Excellent customer service skills and the ability to resolve customer complaints

- Demonstrated ability to appropriately work with confidential information

- Ability to facilitate the collection of information through interviews, meetings etc.

- Ability to articulate and convey complex, conceptual information to various audiences verbally and in writing

- Proven ability to employ tact and to appropriately adjust communications when interacting with individuals at varying levels

- Experience in communicating with regulators and law enforcement agencies

- Experience in public speaking and making clear and persuasive business presentations

- Excellent demonstrated organizational skills, including time management, record keeping, self-scheduling, and follow-up

- Must be a self-starter and be able to act independently

- Demonstrated ability to handle multiple priorities in a dynamic environment

- Demonstrated ability to prepare reports / updates for the senior management

- Strong people Leadership

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