Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. Why work for American Express? American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- . A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Job Description : - It takes exceptional people to create exceptional products. - This role sits on the Global VR team as part of the Voice Response Capabilities organization and will focus on delivering an extraordinary customer care experience through innovation and backed with Data analysis - This position will play a vital role in driving VR product strategy and solution for Global VR servicing. - This team has ownership and accountability for the performance and customer satisfaction of the Voice Response systems across all business lines and markets across Global Servicing Network. Key responsibilities will include: - - 4+ years- experience of proven project experience, with an emphasis on cross-functional projects and success in developing and deploying technical solutions into operational areas - Knowledge or experience in one or more operational areas and/or business capabilities. - Strong servicing acumen and thought leadership, including capacity to quickly understand critical linkages and business requirements or use cases - Proven ability to successfully manage multiple projects and tasks concurrently - Excellent relationship management and negotiation skills - Ability to effectively collaborate/influence at all levels without having direct authority - Excellent written and oral communication skills to enable relationship building with key partners - Demonstrated willingness to take initiative, work independently, and have flexibility to support global markets and work across different time zones - Ability to drive results in a dynamic and ever changing priorities - Strong sense of urgency, commitment to deadlines and deliverables This role may be subject to additional background verification checks. Preferred Certifications: - CSPO, CSM, SAFe, Qualifications : - Graduate/MBA from a reputed institute with 4+ years of experience in Project management, Experience in Agile methodology - Excellent communication and presentation skills - Excellent at interacting with cross-functional team and stakeholders with diverse background (technical, non-technical or business teams) - Strong team player, with capability to take initiatives Preferred Skill Set: - Experience with contact channel capabilities in a call center environment, preferably having experience working on Genesis Platform, Project Management skills, Excellent Excel, PPT skills, analytical bent of mind would be added advantage. Job type- Permanent Industry Type - Digital Commerce The Apply Button will redirect you to website. Please apply there as well. #NOLI

Anywhere in India/Multiple Locations

American Express - Associate Product Manager - Voice Response Team 

American Express - Associate Product Manager - Voice Response Team  ,Job Description for American Express - Associate Product Manager - Voice Response Team  in American Express in  Anywhere in India/Multiple Locations for (4-8) years of experience. Apply Now!

Job Description for American Express - Associate Product Manager - Voice Response Team  in American Express in  Anywhere in India/Multiple Locations for (4-8) years of experience. Apply Now!