Position Description: Team Manager with E commerce giant  LOCATION - Bangalore, India   REPORTEES - Associates and Subject Matter Experts/ Leads   REPORTING TO - Site Leader /Operation Manager, Bangalore– Seller Support (IND)  Summary of Responsibilities  Will be responsible for ensuring that standards for productivity and quality assurance are met by the team of Seller Support Associates and SME/Team Leads (team size of approximately 20 dependent on time of year)  Key responsibilities include:   - Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals  - Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction  - Monitor real time service levels and schedule adherence  - Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems  - Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required  - Active participation in building TAM team & raising the bar in hiring process  - People management i.e. appraisal, training and mentoring talent to grow within organization & control attrition  - Ensures employees growth & development, set priority, drive motivation & engagement for employees  Knowledge & Skills Required:  - Demonstrated ability to build, develop, direct, and manage a group of people  - Ability to support Business and provide solutions to Seller pain points  - Ability to handle complex and ambiguous scenarios  - Ability to organize, prioritize and schedule work assignments  - Ability to make administrative and procedural decisions  - Proven ability to manage reporting and analysis  - Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations  - Ability to effectively and efficiently complete difficult goals or assignments  - Can adapt well to changing circumstances, direction, and strategy  - Strong interpersonal and communication skills  - Confident in using Microsoft Package (especially Excel)  - Experience of working with in-house or 3rd party Knowledge Management or CRM System  - Fluent English skills are required for this role  Position Qualifications:  - Graduate degree in any discipline   - Management experience preferred  - 3 plus years’ experience with Seller/ Customer service required  - Advanced computer skills using a variety of programs highly desired  - 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day  - Applicant need to be in People Management role  - Significant email and online Seller/ customer service experience preferred  Interested candidates with relevent exp can post thier updated profile to steveaf@amazon.com / steveaf@gmail.com

Bangalore

Amazon.com - Team Manager 

Amazon.com - Team Manager  ,Job Description for Amazon.com - Team Manager  in Practo.com in  Bangalore for (6-12) years of experience. Apply Now!

Job Description for Amazon.com - Team Manager  in Practo.com in  Bangalore for (6-12) years of experience. Apply Now!