Overview: AMAZON  Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.   Position Description: Training Specialist  LOCATION : Bangalore, India   Reportees : NA  Reporting to : Training Manager, Customer Service   Overview :   This position is responsible for Process Training delivery, Coaching and Mentoring, Continuous Learning, Need-based training and data analysis and reporting activities.   Summary of Responsibilities  - Training delivery of approved training content - new hire, refresher and launch training programs  - Deliver our blended learning (instructor led training and eLearning) classes and programs for new hires, new skills (cross-training), continuing education, and refreshers as necessary for our customer service associates.   - Manage and own batch upload to LMS to ensure capturing of new hire trainees  - Own completion of trainee surveys, quizzes and tests with upload to LMS where needed or other compiling tool.  - Manage the logistics of learning and create an effective learning environment along with report on testing results.  - Communicate with appropriate business owners, other trainers, site managers, and management to ensure that all trainings are conducted on-time and with sufficient resources and facilities.   - Responsible to escalate possible new hire attrition and flag poor performance, misfit skills or behavioral issues in training promptly.  - Additionally support quality and assurance initiatives when not in training  - Create, foster and maintain a high quality performance improvement program that offers fair and consistent feedback to our associates, as well as provides an accurate and quantifiable picture of the process to the broader Amazon India community.  - Responsible for mitigating and eliminating gaps in training occurring due to issues or concerns with communication skills and language skills.  - Responsible for continuous self-development by keeping themselves abreast with current industry training practices  - Able to assimilate training materials, bridge any gaps between understanding and execution, and facilitate learning in the classroom by organizing and presenting material in a way that is optimal for the target skill or knowledge being transferred.  - Ensure conversion of new hires within Ramp period to match business as usual state, reduction in repeat errors  Knowledge & Skills/ Business Acumen/ Education & Experience :   - Graduate/Post Graduate in any stream of specialization  - 1-3 years of expertise in facilitating, planning, implementing and assessing blended learning  - Process Training experience of 2 + years is mandatory.  - Excellent Communication skills  - Excellent Facilitation and Presentation skills  - Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across different operations sites globally  - Ability to analyze data points, identify issues and recommend solutions  - Proficient in MS Office Tools

Bangalore

Amazon - Training Specialist - Process Trainer 

Amazon - Training Specialist - Process Trainer  ,Job Description for Amazon - Training Specialist - Process Trainer  in Amazon in  Bangalore for (3-7) years of experience. Apply Now!

Job Description for Amazon - Training Specialist - Process Trainer  in Amazon in  Bangalore for (3-7) years of experience. Apply Now!