Amazon.com operates in a virtual, global eCommerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.

The RBS (Retail Business Services) group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

The RBS Training Manager position is responsible for managing training delivery and develop training programs using Instructional Designing skills. This position is expected to work with multiple stakeholders to Analyse, Design, Develop, Implement and Evaluate training programs. This position will be responsible to identify training needs and develop eLearning and blended learning course ware independently. This role will be responsible to identify experts and develop their skills, report and ensure implementation and measure and report effectiveness. This role will be working independently to support the training needs of stakeholder teams. This role involves 65% training program management, 20% training content development and 5% training delivery.

Roles and Responsibilities:

- Use the ISD-ADDIE model to develop blended learning curricula for RBS programs;

- Conduct regular training need analysis exercise and engage with stakeholders to identify training opportunities

- Keep the stake holders informed of training status for their respective orgs through periodic reports, meetings, etc.

- Develop training facilitation skills amongst respective operations teams to manage training delivery and implement training programs

- Continuously improve training programs to maximise the training effectiveness

- Deliver Training, design evaluation methods, and analyze the effectiveness

- Manage and maintain - all delivery media and eLearning application, software, for scale and ease;

- Manage training content/updates residing on SharePoint, LMS and shared drives;

- collaborate with other training team members to make a great training team

Basic Qualifications:

- Expertise in training analysis, design, development, planning, implementation, and evaluation.

- Demonstrated experience of working with multiple stakeholders

- Demonstrated experience of developing eLearning course ware, job aids, online tutorials and/or other training materials.

- Demonstrated experience of designing innovative training solutions.

- Excellent communication, coordination and organization skills.

- Ability to use multiple learning methods and link appropriate methods with subject matter.

- Bachelor's degree

Preferred Qualifications:

- Bachelors or Master's Degree in learning design and development

- CPLP or other learning/training certification a plus

- Working knowledge of DITA, HTML-XML.

- Experience of having worked on launching or managing a Knowledge Management System

Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment.

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