Amazon - Senior Program Manager - Customer Experience Strategy

Amazon India is seeking a Senior Program Manager, IN Customer Experience Strategy based in Bangalore, India to join an expanding team which performs competitive analyses, measures Amazon's end-to-end customer experience and proposes significant areas for improvement to Amazon's senior business leaders in India and globally.

Key Job Responsibilities :

- Plan and execute end to end operational analysis programs which result in impactful customer experience enhancements, focused on the Amazon India and global retail business.

- Own and drive programs across multiple product lines (e.g. media, consumer electronics, apparel, etc.) and departments (Retail, Operations, etc.) including all scoping with local and international business leaders, design, data collection, data analysis, recommendations and presenting results to senior management worldwide.

- Partner with senior business leaders across the company in developing programs and communicating/following-up on actionable findings.

- Work cross functionally with peers/colleagues globally to support training, best practices, and shared opportunities.

- Continuous innovation and process improvement efforts to optimize program efficiencies.

Basic Qualification :

- BA/BS in Business, Operations, Finance, Engineering, Computer Science, Mathematics or equivalent

- Minimum 5+ years in an international work environment in areas such as management consulting, internet, retail, consumer goods or research firms

- Strong quantitative and qualitative analytical skills, excellent attention to detail and good business judgment

- Proven history of having worked across cross-functional teams and functions

- Strong oral and written English language communication skills (including experience reviewing results with senior management and working in a global team setting)

Preferred Qualification :

- Advanced degree (e.g. MBA) is preferred.

- Diverse work experience/background

- Self-starter, possess flexibility to work in a fast-changing environment and ambiguous situations

- A passion for customer experience combined with business curiosity and a strategic viewpoint