Location: Bangalore, Nagpur

Role: Senior Manager, Operations

Job Description:

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.

Site Leader is responsible for all budgetary, people development and operations objectives of the Fulfillment Center (Inbound and Outbound). Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Senior Operations Managers report directly to the General Manager.

Responsibilities:

- Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Areas for all the Wholesale FCs. location to meet and exceed Business Plan.

- Sets / clarifies requirements and expectations for all the Wholesale FC Site leaders. Measures performance, provides feedback, and holds FC Site manager accountable for their performance and the performance of their FC.

- Leverages the Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.

- Takes proactive steps to ensure that best practices are shared across all departments and among the network.

- Works on improving process efficiency and setting up new process required for Wholesale operation.

- Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives.

- Able to address operational and personnel issues affecting functional area. Surface issues with potential to affect multiple functional areas, along with ideas for solutions and share the same with General Manager and / or HR.

- Coordinates with S&OP team for load balancing and future plan requirement, to adequately prepare the Wholesale operation to meet business needs.

- Interacts with the trans team to enable smooth operations at outbound, ensuring steady flow and timely dispatch of customer orders.

- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable functional areas to meet and exceed business plan.

- Responsible for the overall safety, quality and performance and customer experience of operations.

- Will set and clarify requirements and expectations for Managers. Measures performance, provides feedback, and holds Managers accountable for their performance and the performance of their departments.

Basic Qualifications:

- 10+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment

- Experience with performance metrics, process improvement and Lean techniques

- Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays

- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations

- Experience with a contingent workforce during peak seasons

- Ability to handle changing priorities and use good judgment in stressful situations

- Interest in long-term career development

Degree in Engineering from a reputed university, MBA preferred

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