External Job description :  - Amazon's Support service Team is looking for an experienced Project Manager that can work independently in a fast paced, ambiguous environment.   - The Support Service Team within Customer Service uses customer activity data, feedback and metrics to identify customer pain points, then advocates for and drives change throughout the organization to reduce defects and improve customer experience.   - As Project Manager you will collaborate with business and development teams across the company to define functional requirements, high level process and technical solutions, and manage all aspects of the project execution including writing business requirements, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization.   - The successful candidate will be a person who works well with global and cross-functional teams of project or product manager, business managers, operations, and software development, has an extremely high level of customer focus and a passion for process improvement. In addition, they enjoy and excel at diving into data to identify root causes, derive patterns, and determine long-term solutions that ensure superior customer experience.   Responsibilities :  - Collaborate with other worldwide CS, business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.  - Define, prioritize and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within Amazon's Customer Service (CS).  - Schedule and secure the resources and manage cross functional teams to deliver to these projects.  - Monitor the Projects overall progress: anticipating risks, resolving issues and initiating corrective action as appropriate.  - Identify and manage stakeholder groups, and provide regular operational metrics and business reports to those groups.  - Act as a knowledgeable resource in CS Operations, sharing best practices in project management.  - End to end responsibility for the execution and success of all projects.  Basic Qualifications :  - 2+ years experience as a program manager or project manager  - Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups  - Exceptional integrative thinking skills  - Degree in engineering, mathematics, statistics, computer science, economics, finance, or related field  - Excellent speaking-listening-writing skills  - Ability to influence and manage both peer-level and senior stakeholders  - Ability to work successfully in a dynamic, ambiguous environment  - Excel and/or Access skills (intermediate to advanced proficiency)  Note : Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment

Hyderabad

Amazon - Project Manager - Support Service Team - Customer Service 

Amazon - Project Manager - Support Service Team - Customer Service  ,Job Description for Amazon - Project Manager - Support Service Team - Customer Service  in Amazon Development Centre in  Hyderabad for (3-6) years of experience. Apply Now!

Job Description for Amazon - Project Manager - Support Service Team - Customer Service  in Amazon Development Centre in  Hyderabad for (3-6) years of experience. Apply Now!