Program Manager  - Amazon's Support service Team is looking for an experienced Project Manager that can work independently in a fast paced, ambiguous environment. The Support Service Team within Customer Service uses customer activity data, feedback and metrics to identify customer pain points, then advocates for and drives change throughout the organization to reduce defects and improve customer experience.   - As Project Manager you will collaborate with business and development teams across the company to define functional requirements, high level process and technical solutions, and manage all aspects of the project execution including writing business requirements, maintaining the project schedule, resolving or mitigating issues and risks, and communicating results throughout the organization.  - The successful candidate will be a person who works well with global and cross-functional teams of project or product manager, business managers, operations, and software development, has an extremely high level of customer focus and a passion for process improvement. In addition, they enjoy and excel at diving into data to identify root causes, derive patterns, and determine long-term solutions that ensure superior customer experience.  Responsibilities :  - Collaborate with other worldwide CS, business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers.  - Define, prioritize and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within Amazon's Customer Service (CS).  - Schedule and secure the resources and manage cross functional teams to deliver to these projects.  - Monitor the Projects overall progress: anticipating risks, resolving issues and initiating corrective action as appropriate.  - Develop long-term department strategies and significantly influence the project and program development and delivery processes and standards.  - Identify and manage stakeholder groups, and provide regular operational metrics and business reports to those groups.  - Act as a knowledgeable resource in CS Operations, sharing best practices in project management.  - End to end responsibility for the execution and success of all projects.  Basic Qualifications :  - Analytical thinker with a proven ability to probe, question and get - under the hood- of established business operations and processes.  - Expert in building and establishing relationships across all levels both within and external to the organization.  - Skilled in influencing and managing change.  - Decision Making/ Complex Problem Solving- system thinker who proactively gathers the right data from appropriate sources to make the right decisions.  - Can act decisively, promptly and confidently.  - Excellent communicator both verbally and written with an ability to communicate with all levels in the organization (technical, business, executive).  - A Big thinker who can look outside the box for solutions but can probe and consider all the facts and details, while still staying aligned with the long term plans and goals  - Think and act both strategically and tactically  Preferred Qualifications :  - MBA degree  - Familiarity with general Customer Service principles and practices.  Note : Amazon is an equal opportunity employer. Amazon or its Recruitment Partners do not charge any fee or security deposit from the candidate for offering employment

Bangalore

Amazon - Program Manager/Project Manager - Support Service Team - Customer Service 

Amazon - Program Manager/Project Manager - Support Service Team - Customer Service  ,Job Description for Amazon - Program Manager/Project Manager - Support Service Team - Customer Service  in Amazon Development Centre in  Bangalore for (5-7) years of experience. Apply Now!

Job Description for Amazon - Program Manager/Project Manager - Support Service Team - Customer Service  in Amazon Development Centre in  Bangalore for (5-7) years of experience. Apply Now!