Amazon.com is looking for a smart, enthusiastic, hard-working, and creative candidate to join the Marketplace Business Operations team. This position will be responsible for managing a team (approx. 25-30) of bright and high performing associates, ensuring successful delivery of business goals, effective people management and adherence of productivity and quality assurance.  Key responsibilities include:   Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals  Provide individual coaching feedback sessions, and weekly one-on-ones that focus on improving customer satisfaction - Sales Specialists and the Seller community  Monitor real time service levels and schedule adherence  Serve as leaders and point of contact for escalated contact resolution of a supervisory nature or complex problems  Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other   Change/Kaizen initiatives as required  Active participation in hiring and building the team & raising the bar in hiring process  People management i.e. performance appraisals, goal setting, training and mentoring talent to grow within organization & control attrition  Ensures employees growth & development, set priority, drive motivation & engagement for employees  Basic Qualifications   Master degree(preferably Computer Science or Business) and 5 yrs of relevant people management experience  Advanced computer literacy in Microsoft Office (especially MS Excel) applications  Excellent analytical, problem solving and logical reasoning skills  Passion for innovation, automation and operational excellence  Ability to work with IT systems, understand and work with XML feeds, SQL/DW.  Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner.  Demonstrated ability to build, develop, direct, and manage a group of people  Ability to support Business and provide solutions to Seller pain points  Ability to handle complex and ambiguous scenarios  Ability to organize, prioritize and schedule work assignments.  Ability to manage conflicting priorities - capability to work on several projects in parallel  Ability to make administrative and procedural decisions  Proven ability to manage reporting and analysis  Demonstrated passion for delivering a positive Seller experience, and maintain composure in difficult situations  Ability to effectively and efficiently complete difficult goals or assignments  Can adapt well to changing circumstances, direction, and strategy  Preferred Qualifications   Ability to work with IT systems, understand and work with XML feeds, SQL/DW  Ability to write macros in MS Excel aimed at improving process efficiencies

Hyderabad

Amazon - Program Manager 

Amazon - Program Manager  ,Job Description for Amazon - Program Manager  in Amazon Development Center in  Hyderabad for (6-10) years of experience. Apply Now!

Job Description for Amazon - Program Manager  in Amazon Development Center in  Hyderabad for (6-10) years of experience. Apply Now!