Program Manager  Amazon.com's World Wide Capacity Planning team is seeking a highly skilled and motivated individual to help drive down CS costs. Our teams' objective is to manage all incoming contact volumes and associate capacity at our customer service centers worldwide.   - An ideal candidate has a background in customer service and excellent program management skills. He/she has the ability to drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems.   - This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.  Job Responsibilities:  - Working on the different functional areas within command center.  - Responsibilities include maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of customer experience across different business lines. This would involve working with learn various tools which are used to obtain information required by the parties in question.  - Handling exceptions wherein there is a deviation from the plan due to issues at sites, vendors or incoming volumes.  - Suggesting changes for improvement of processes and amending SOPs once these are approved  - Project Management - Identifying requirements and working with Software teams to improve tools and suggest automation possibilities  - Identifying recurring instances of exceptions and taking actions to eliminate the root causes  - Working on trend analysis to help with scheduling  - Generating metrics and analyzing these to identify problem areas and suggest improvements  - Assisting in training new hires  Basic Qualifications:  - Excellent communication skills  - Bachelors degree with good academic record + MBA from T I schools.  - Excellent problem-solving, mathematical and analytical skills  - Good project management skills  - Demonstrated ability to work in a team and assist team members on complex issues  - Proficient in MS Office, SQL and working on databases  - Flexibility to work in a 24x7 environment  - Work experience of 2-3 years is required. Exceptions can be made for the right candidate from top tier engineering colleges with requisite analytical skills.

Hyderabad

Amazon - Program Manager 

Amazon - Program Manager  ,Job Description for Amazon - Program Manager  in Amazon.com in  Hyderabad for (1-3) years of experience. Apply Now!

Job Description for Amazon - Program Manager  in Amazon.com in  Hyderabad for (1-3) years of experience. Apply Now!