Job Description :   Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries- What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online- What kinds of processes and systems would you build to maximize customer satisfaction.  The Transaction Risk Management Systems (TRMS) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we evaluate new business opportunities from across the company to determine how we can minimize the risk associated with new initiatives.  We are searching for a top-notch Capacity Planning - Program Manager II who is passionate, thinks globally, and who has the ability to contribute major new innovations in the industry and within the Transaction Risk Management Systems (TRMS) Team.  The ideal candidate will possess an analytic, statistical and optimization background to enable strategic workforce planning and strategic service initiatives planning. In this role you will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.  Responsibilities :  - Responsible for 2-3 process capacity planning  - Forecast workload and people operational variables.  - Simulate and create best fit schedule based on volume profile.  - Monitoring metrics that is relevant to capacity planning.  - Responsible for managing periodical reporting of capacity performance  - Robust Capacity plan modelling for new units.  - Coordinate with internal functions for driving weekly capacity  - Providing recommendations for mitigating capacity risks through weekly engagement   - Team development and performance management  Basic Qualifications :   - Bachelor's degree.  - Demonstrated analytical skills.  - Experience building complex models using various statistical tools for optimization and then communicating plans or risks accordingly.  - 5+ years- experience in analysis (Customer Service analysis or Operations analysis) required.  - Proficiency with Microsoft Excel.  - Demonstrated ability to meet tight deadlines and prioritize workloads.  - Proven ability to develop new ideas and creative solutions.   Preferred Qualifications :   - Master's Degree or higher in a quantitative field (engineering, economics, mathematics) preferred.  - Operational experience in a high volume call and/or technical support environment.  - Previous Capacity Planning experience as well as business intelligence and analytics.  - High level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.  - Excellent speaking-listening-writing skills, attention to details, proactive self-starter.

Bangalore

Hyderabad

Amazon - Capacity Planning Manager/Work Flow Manager 

Amazon - Capacity Planning Manager/Work Flow Manager  ,Job Description for Amazon - Capacity Planning Manager/Work Flow Manager  in Amazon Development Center in  Bangalore Hyderabad for (9-16) years of experience. Apply Now!

Job Description for Amazon - Capacity Planning Manager/Work Flow Manager  in Amazon Development Center in  Bangalore Hyderabad for (9-16) years of experience. Apply Now!