Overview: AMAZON  Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.  Position Description: Capacity Planning Analyst  Location: Hyderabad, India   Summary of Responsibilities  At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.   We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us as Capacity Planning Analyst.   - The ideal candidate will possess both an analytic background that enables him/her to manage network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives.   - She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.  Key responsibilities include:   The successful candidate will work in lock-step with multiple Kindle business teams, CS Operations, Global Outsourcing, and Finance leadership. He/she will:  - Build plans for different Customer Service centers that allow us to provide a great customer experience in an employee friendly and a cost effective manner.  - Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.  - Lead Projects to improve planning efficiency and support worldwide network of business units, and operational centers.   - Analyze drivers of significant forecast misses to continuously improve forecasting.  - Participate in wider customer service projects and initiatives such as new merchant partner initiatives or project roll-outs on a global basis.  - Improve quality of reporting and work to streamline various data sources to drive consistent reporting.  - Monitor contact center performance by analyzing performance statistics and financial results; evaluating staffing schedules to match contact volumes; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements.  - Prepare management reporting by collecting, analyzing, and summarizing data and trends and developing recommendations  - Identify progressive contact center tools and technology enablers that will improve operating performance and efficiency  - Coordinate with Operations, Capacity Planning, Finance, and local site workflow teams to maintain and update plans.   - Promote process improvement and standardization of processes across all sites in the network.  - Utilize existing tools and help to drive development of tool improvements.  Knowledge & Skills Required:  - Bachelor's Degree in a quantitative field (engineering, economics, math, stats) required.   - Master in Business Administration from premier institute.  - 2+ years of work experience. Experience in operations management role will be an added advantage.   - Ability to work swiftly and thoroughly in a dynamic and ambiguous environment by combining analytical rigor and judgment.  - Ability to meet tight deadlines and prioritize workloads.  - Excellent speaking/listening/writing skills, attention to details, proactive self-starter.  - Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability.  - Ability to develop new ideas and creative solutions.  - Proficient in Microsoft Excel and comfortable in dealing with large amounts of data.  Preferred Qualifications:  - Analytics experience in Customer Service or Operations preferred  - Workflow Planning experience strongly preferred.  - Experience with making large scale decisions for a network of sites strongly preferred.  - Some programming experience is a plus to automate tools whenever appropriate  - Basic/Working knowledge of Six Sigma tools and Lean techniques preferred.  - Experience utilizing SQL  - As this a global role where key stakeholders will be spread in geography/time, the concerned individual should be motivated/flexible enough to work in US/Europe day time (India Night hours).   Amazon is an Equal Opportunity Employer.

Hyderabad

Amazon - Capacity Planning Analyst 

Amazon - Capacity Planning Analyst  ,Job Description for Amazon - Capacity Planning Analyst  in Amazon.com in  Hyderabad for (2-5) years of experience. Apply Now!

Job Description for Amazon - Capacity Planning Analyst  in Amazon.com in  Hyderabad for (2-5) years of experience. Apply Now!