JOB DESCRIPTION:  Roles and Responsibilities:  Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes  - Is responsible for creating a continuous improvement culture across the global BPO by fostering the six-sigma methodology.  - Ensures the Continuous Improvement approach across Engagements and Centers  - Is responsible for mentoring Lean Six Sigma Black Belt, Green Belt and Yellow Belt projects as required.  - Is responsible for ensuring 100% staff is trained on Lean Six Sigma Yellow Belt.  - Supports process alignment based on GPM  - Reports monthly Delivery Excellence progress against targets to the Engagement Stakeholders through Balance Scorecard  - Fosters the global sharing of innovation, new methodologies and best practices.  - Supports QMS implementation as required  Requirements:  - Minimum Black Belt Certification from the reputed institution  - Demonstrated practical experience in quality management systems in an ISO certified organization.  - Ability to communicate effectively in visual, oral and written form.  - Motivation to up-skill in Quality concepts, principles, practices and techniques.  - Preferred with BPO experience of 8-16 years in quality profession  - Establish and maintain professional credibility.  - Demonstrated people leadership and management expertise.  - Demonstrated success in delivery of change management.  - Demonstrated coaching expertise.  - Project Management expertise  - Demonstrated understanding of business process outsourcing.  - Literate in the use of Microsoft Office business programs.  - Environment is client focused; high volume; with a continuous improvement philosophy.

Pune

AM/Manager/Senior Manager - Quality/QMS - Blackbelt - BPO 

AM/Manager/Senior Manager - Quality/QMS - Blackbelt - BPO  ,Job Description for AM/Manager/Senior Manager - Quality/QMS - Blackbelt - BPO  in Maven Workforce in  Pune for (4-15) years of experience. Apply Now!

Job Description for AM/Manager/Senior Manager - Quality/QMS - Blackbelt - BPO  in Maven Workforce in  Pune for (4-15) years of experience. Apply Now!